ServiceNow Business Analyst - DOJ FRD with Security Clearance

Guidehouse; Fairfax (VA); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid holidays & sick time

Parental Leave

Learning opportunities & reimburse

Job summary

Guidehouse is seeking a Business Analyst to support the Platforms - ServiceNow team in the United States. You will gather and document requirements, translate them into user stories and specs, and help design and implement ServiceNow solutions.

Collaboration with stakeholders and cross-functional teams is essential to drive process improvements. The role requires at least 3 years of BA experience with ServiceNow exposure, strong analytical skills, and the ability to obtain a Secret clearance.

Qualifications

• Bachelor's degree in Business, IT, CS or related field or equivalent experience.
• Minimum of three (3) years as a Business Analyst with exposure to ServiceNow.
• US Citizenship is contractually required with ability to obtain Secret clearance.
• Hands-on coding and scripting experience.
• Experience as a Business Analyst in enterprise tech or ServiceNow implementations.
• Strong understanding of BA methodologies, requirements gathering, and process documentation.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Effective communication with both business and technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in Agile or iterative delivery environments.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Partner with stakeholders and cross-functional teams to gather, analyze, and document requirements for ServiceNow initiatives.
• Translate business needs into user stories, flows, acceptance criteria, and functional specs.
• Support design, implementation, and enhancement of ServiceNow solutions across the platform.
• Facilitate workshops and sessions to identify opportunities for process improvement.
• Analyze current and future-state processes to recommend scalable solutions.
• Work with developers, product owners, and QA to ensure requirements are understood and delivered.
• Assist with testing activities, including test planning and validation of functionality.
• Maintain documentation and ensure deliverables align with goals and standards.

Skills

Business analysis

Requirements gathering

Process documentation

User stories

Acceptance criteria

Communication

Agile

Coding and scripting

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Family

SAAS/PAAS/Cloud Application Development

Travel Required

Up to 25%

Clearance Required

Ability to Obtain Secret

What You Will Do

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.
• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
• Analyze current-state and future-state processes to recommend efficient, scalable solutions.
• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

What You Will Need

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow.
• US Citizenship is contractually required for the role with the ability to obtain a Secret clearance.
• Proven experience with hands on coding and scripting.
• Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
• Experience creating user stories, process flows, use cases, and acceptance criteria.
• Ability to communicate effectively with both business and technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in Agile or iterative delivery environments.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

What Would Be Nice To Have

• Direct experience with the ServiceNow platform and related modules.
• Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes.
• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
• Knowledge of testing, UAT coordination, or release management processes.
• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

Salary Range

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus.

About Guidehouse

Guidehouse is an Equal Opportunity Employer‑Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1‑571‑633‑1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.