ServiceNow Business Analyst

US132 Guidehouse Digital, LLC; San Antonio (TX); Hybrid; USD 53,000 - 88,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Parental Leave

Paid Holidays

Job summary

Guidehouse is seeking a ServiceNow-focused professional to support multiple workstreams, interact with clients, and translate functional requirements into technical designs. You will collaborate with development teams to build, configure, and admin ServiceNow apps, while capturing current state processes and shaping future states.

Ideal candidates bring active Secret clearance, a degree, and experience across SDLC, Agile environments, and ServiceNow modules like ITSM, GRC, and SPM.

Qualifications

• Active and maintained Secret-level security clearance required.
• Bachelor's degree or equivalent experience.
• Experience with ServiceNow SDLC processes and governance.

Responsibilities

• Support ServiceNow workstreams and translate functional requirements.
• Collaborate with ServiceNow development teams to design, implement, and administer applications.
• Translate business requirements into technical designs and solutions.
• Engage stakeholders to capture current and future state processes.
• Maintain frequent engagement with users through all project phases.
• Develop design documents, process maps, and communications.
• Support functional product testing and training activities.
• Create technical and functional documentation for ServiceNow solutions.

Skills

ServiceNow

GRC/ITSM knowledge

Agile/Scrum/SAFe

Client interaction

UAT facilitation

Technical documentation

SDLC understanding

Low-code/no-code platforms awareness

Team collaboration

Requirement analysis

Education

Bachelor's Degree or equivalent experience

Tools

ServiceNow App Engine

Scoped Apps

ITSM modules (GRC, SPM)

Job description

Job Family

SAAS/PAAS/Cloud Application Development

Travel Required

Up to 10%

Clearance Required

Active Secret

What You Will Do

• Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translating complex business requirements into technical designs and solutions using ServiceNow.
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Staying current with ServiceNow products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for ServiceNow solutions.

What You Will Need

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• Bachelor's Degree or equivalent experience
• Agile, SCRUM, or SAFe certifications are preferred
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

What Would Be Nice To Have

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $53,000.00-$88,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care
• Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com