Asset Analyst

Creative Solutions Services, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Asset Analyst is responsible for managing the companys software asset inventory, licensing compliance, and procurement processes in a strict on-site one-year assignment in New York. This role requires attention to detail, strong analytics, and proficiency with asset management systems such as ServiceNow to support legal compliance and cost optimization.

Key duties include maintaining the SAM database, conducting license audits, supporting procurement, generating reports, and handling service

Qualifications

• Experience in software asset management or IT asset management (2–3 years)
• Strong knowledge of software licensing models and compliance requirements
• Proficiency with Excel and data analysis
• Excellent written and verbal communication; ability to prepare clear documentation

Responsibilities

• Maintain and update the software asset database in ServiceNow
• Track software discovery data and reconcile inventories
• Conduct license audits and prepare compliance reports
• Support software procurement processes and vendor communications
• Configure SAM module settings in ServiceNow and generate reports
• Process and resolve SAM-related service requests and incidents
• Document SAM processes and identify efficiency improvements

Skills

Software asset management

Data analysis

Excel

Communication

Time management

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

POSITION WILL REQUIRE CONSULTANT TO WORK ONSITE ONE YEAR ASSIGNMENT

JOB SUMMARY

The Asset Analyst is responsible for managing the companys software asset inventory, licensing compliance, and procurement processes. This role requires strong attention to detail, analytical skills, and proficiency with asset management systems such as ServiceNow. The Software Asset Analyst supports the IT department's mission to ensure legal compliance, optimize software spending, and maintain accurate asset records across the organization.

• M-F 37.5 hours weekly
• .30 Minute Unpaid Lunch Break
• No Holiday work, Overtime or travel required
• No Parking Provided

KEY RESPONSIBILITIES

Software Inventory & Asset Tracking

• Maintain and update the software asset database in ServiceNow, ensuring accuracy and completeness of all software installations, licenses, and deployments across the organization.
• Track software discovery data, reconcile hardware and software inventories, and identify discrepancies or unauthorized installations.

Licensing Compliance & Management

• Monitor software license agreements, entitlements, and compliance status to ensure the MTA remains within license terms and avoids legal or financial penalties.
• Conduct regular license audits, reconcile license consumption against purchases, and prepare compliance reports for management review.

Procurement & Vendor Management

• Support software procurement processes, evaluate vendor quotes, and negotiate licensing terms to optimize software costs while ensuring value.
• Maintain vendor contracts and renewal tracking, communicate with vendors regarding license renewals and support agreements.

ServiceNow Administration & Reporting

• Configure and maintain SAM module settings in ServiceNow, including custom reports, dashboards, and automated workflows.
• Generate and present SAM metrics and reports to stakeholders, providing insights on license utilization, compliance status, and cost optimization opportunities.

Ticket Management & Support

• Process and resolve SAM-related service requests and incidents in ServiceNow, ensuring timely response and resolution of asset and licensing inquiries.
• Prioritize tickets based on urgency and impact, maintaining service level agreements and escalation procedures.

Process Improvement & Documentation

• Document SAM processes, procedures, and best practices to ensure consistency and knowledge sharing across the team.
• Identify opportunities for process improvement and efficiency gains within the SAM function.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent (GED); or equivalent combination of education and experience.
• 2-3 years of experience in software asset management, IT asset management, or related field.
• Demonstrated experience with ServiceNow platform, particularly the SAM or IT Asset Management modules.
• Strong knowledge of software licensing models, compliance requirements, and industry standards.
• Proficiency in Microsoft Excel and data analysis.
• Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills; ability to prepare clear documentation and reports

CORE COMPETENCIES

• Attention to Detail – Ability to maintain accuracy in large datasets and identify discrepancies in license and asset records.
• Analytical Thinking – Strong capability to interpret data, identify trends, and provide actionable insights for cost optimization.
• Problem Solving – Ability to resolve complex licensing and compliance issues independently or in collaboration with vendors and stakeholders.
• Communication – Clear and professional communication with technical and non-technical stakeholders, vendors, and management.
• Compliance Mindset – Understanding of regulatory requirements and commitment to maintaining legal and policy compliance.
• Adaptability – Willingness to learn new tools, processes, and systems in a dynamic IT environment.

Benefits & Other Conditions

• Salary commensurate with scope of work job experience
• Proper footwear required to perform tasks in a safe manner.

Perform other reasonably related duties as required.

New Wave People is an Equal Opportunity Employer (EEO).

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