ServiceNow Architect (AI + CSDM + Automation)

GovCIO; Arlington (VA); Hybrid; USD 220,000 - 235,000; Full time

Job summary

The ideal candidate has 12+ years in infrastructure or cloud engineering, 8–12+ years in ServiceNow, and hands-on API integrations. Relevant certifications are preferred. Must have active Secret clearance and succeed in a hybrid environment.

Qualifications

• Bachelor's degree with 12+ years of infrastructure/cloud engineering experience or commensurate experience.
• 8–12+ years of ServiceNow experience with strong platform architecture skills.
• Hands-on experience with Integration Hub and APIs.
• Knowledge of ITIL processes and governance.
• Experience in JavaScript development and CMDB design.
• ITOM discovery and automation knowledge is required.

Responsibilities

• Design scalable ServiceNow solutions aligned to enterprise architecture goals.
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities.
• Architect CSDM-based service models and CMDB structures.
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents.
• Automate workflows and improve operational efficiency.
• Define platform governance, integrations, and development standards.
• Support roadmap planning and platform maturity assessments.
• Integrate ServiceNow with enterprise systems and cloud environments.

Skills

ServiceNow

Platform architecture

CSDM framework

CMDB design

Workflow automation

ServiceNow AI/NowAssist

Integration Hub & APIs

JavaScript development

ITIL processes

Cloud/Infrastructure

Education

Bachelor's degree

Tools

Integration Hub

APIs

Job description

GovCIO is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position.

Responsibilities

• Design scalable ServiceNow solutions aligned to enterprise architecture goals
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
• Architect CSDM-based service models and CMDB structures
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
• Automate workflows and improve operational efficiency
• Define platform governance, integrations, and development standards
• Support roadmap planning and platform maturity assessments
• Integrate ServiceNow with enterprise systems and cloud environments

Qualifications

Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)

Required Skills and Experience

• 8–12+ years of ServiceNow experience
• Expertise in ServiceNow platform architecture
• Strong understanding of the CSDM framework
• Experience in CMDB design and governance
• Proficiency in workflow automation
• Experience with ServiceNow AI and NowAssist
• Hands-on expertise with Integration Hub and APIs
• Knowledge of ITIL processes
• Experience in JavaScript development
• ITOM discovery and automation

Preferred Skills and Experience

• Certified Technical Architect (CTA) preferred
• Certified Application Developer
• Certified Implementation Specialist
• ITIL Foundation

Clearance Required

Must have an active Secret clearance and be able to attain DEA suitability

Posted Salary Range

USD $220,000.00 - USD $235,000.00 /Yr.