ServiceNow Architect: AI, CSDM & Automation (Secret)

GovCIO; Arlington (VA); Hybrid; USD 220,000 - 235,000; Full time

Job summary

The ideal candidate has 12+ years in infrastructure or cloud engineering, 8–12+ years in ServiceNow, and hands-on API integrations. Relevant certifications are preferred. Must have active Secret clearance and succeed in a hybrid environment.

Qualifications

• Bachelor's degree with 12+ years of infrastructure/cloud engineering experience or commensurate experience.
• 8–12+ years of ServiceNow experience with strong platform architecture skills.
• Hands-on experience with Integration Hub and APIs.
• Knowledge of ITIL processes and governance.
• Experience in JavaScript development and CMDB design.
• ITOM discovery and automation knowledge is required.

Responsibilities

• Design scalable ServiceNow solutions aligned to enterprise architecture goals.
• Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities.
• Architect CSDM-based service models and CMDB structures.
• Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents.
• Automate workflows and improve operational efficiency.
• Define platform governance, integrations, and development standards.
• Support roadmap planning and platform maturity assessments.
• Integrate ServiceNow with enterprise systems and cloud environments.

Skills

ServiceNow

Platform architecture

CSDM framework

CMDB design

Workflow automation

ServiceNow AI/NowAssist

Integration Hub & APIs

JavaScript development

ITIL processes

Cloud/Infrastructure

Education

Bachelor's degree

Tools

Integration Hub

APIs

Job description

The ideal candidate has 12+ years in infrastructure or cloud engineering, 8–12+ years in ServiceNow, and hands-on API integrations. Relevant certifications are preferred. Must have active Secret clearance and succeed in a hybrid environment.