ServiceNow Architect

K&K Global Talent Solutions INC.; Texas; À distance; USD 150 000 - 210 000; Plein temps

Résumé du poste

K&K Global Talent Solutions INC. seeks a seasoned ServiceNow Platform Architect to advise customers on platform strategy, roadmap sequencing, and architecture governance.

This advisory role emphasizes expert guidance over direct implementation to maximize value and ensure long-term health of the ServiceNow investment. The candidate will translate business objectives into a coherent platform path, shepherding design reviews and risk mitigation while engaging executive stakeholders across the

Qualifications

• Deep knowledge of ServiceNow platform including CMDB and CSDM.
• Experience designing scalable, secure ServiceNow architectures.
• Ability to lead platform governance and roadmapping.

Responsabilités

• Architectural advisory translating business objectives into platform strategy.
• Define platform roadmap, sequence workflow adoption, and review designs.
• Lead governance discussions to maintain platform health and upgrades.
• Identify and mitigate architectural, technical, and health risks with clients.
• Engage customers through executive conversations and workshops.
• Demonstrate ServiceNow capabilities and guide multi-area expertise, including AI.

Connaissances

Technical Architecture

Stakeholder Influence

Effective Communication

Problem-Solving

Business & Industry Acumen

Roadmapping

Formation

CSA

CAD

CIS

ArchX Advanced Architecture

Certified Technical Architect (CTA)

Now Assist Essentials

Now Assist Executive Micro-Certification

Agentic AI Executive Micro-Certification

Description du poste

Job: ServiceNow Platform Architect – FULL TIME

Location: Remote

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

This is an advisory role focused on shaping the customer’s platform strategy and direction, achieved through expert guidance rather than direct implementation.

Must Have Technical/Functional Skills:

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer’s industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.

Skills:

ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., , Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Certifications Required:

Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

Expected:

ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed), AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.

Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.

Risk Management:

Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.

Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.

Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.

Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Required Knowledge & Certifications

ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.

Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).

Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Certifications:

Required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed).

AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.