ServiceNow Architect

Phaxis; Nashville (TN); Hybrid; USD 124,000 - 138,000; Full time

Job summary

Phaxis is seeking a senior ServiceNow architect to lead architecture and delivery for workflow automation and AI-enabled processes in Nashville, with three days on-site and two days remote. You will provide hands-on configuration, scripting, and testing across Flow Designer, IntegrationHub, APIs, and security roles.

You will design integrations with Azure AI, REST/SOAP APIs, SAP, and data platforms, establishing SDLC standards and governance while mentoring teams and developing reusable patterns

Qualifications

• Experience leading ServiceNow architecture and delivery.
• Hands-on expertise with Flow Designer, IntegrationHub and APIs.
• Strong SDLC governance and release-management experience.

Responsibilities

• Lead ServiceNow architecture and delivery for workflow automation and AI Agent-enabled processes.
• Provide hands-on ServiceNow configuration, JavaScript scripting, and testing.
• Design and govern integrations between ServiceNow and Azure AI, REST/SOAP APIs, SAP and data platforms.
• Establish development standards, SDLC practices, and release governance across environments.
• Review external solutions for quality, security and scalability, reducing external dependency.
• Lead knowledge transfer, documentation, and development of reusable ServiceNow standards.

Skills

ServiceNow architecture

Architecture leadership

JavaScript scripting

APIs

SDLC governance

Tools

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

Security roles

Job description

Pay rate is $90 to $100 per hour
3 days onsite and 2 days remote

• Lead ServiceNow architecture and delivery for workflow automation, AI Agent-enabled processes, and enterprise BPO solutions, translating business requirements into scalable platform designs.
• Provide hands‑on expertise across ServiceNow configuration, JavaScript scripting, Flow Designer, IntegrationHub, APIs, security roles, data models, testing, and release management.
• Design and govern integrations between ServiceNow and Azure AI services, REST/SOAP APIs, SAP, data platforms, RPA solutions, and other enterprise systems, including data mapping, authentication, logging, and error handling.
• Establish and enforce development standards, SDLC practices, code/configuration reviews, source control, testing, deployment, and release governance across development, UAT, and production.
• Review vendor and offshore‑developed solutions for quality, security, scalability, maintainability, and alignment with architecture standards while reducing external dependency.
• Lead knowledge transfer, documentation, mentoring, and development of reusable ServiceNow standards, runbooks, patterns, and internal engineering capabilities.