ServiceNow Architect

ALLTECH CONSULTING SVC INC; Birmingham (AL); On-site; USD 110,000 - 140,000; Full time

Job summary

A technology consulting firm is seeking a ServiceNow Architect to design and manage ServiceNow applications. Responsibilities include leading design workshops, guiding teams on best practices, and managing integrations with external systems. The ideal candidate has a strong background in ServiceNow platform development and natural language processing. This position is pivotal in enhancing client solutions and ensuring quality outcomes.

Qualifications

• Proficient in designing and deploying ServiceNow applications.
• Strong experience in integrating external systems using APIs.
• Solid understanding of natural language processing principles.

Responsibilities

• Design end-to-end solutions for the ServiceNow platform.
• Guide and mentor development teams on best practices.
• Manage integrations with external systems using various methods.

Skills

ServiceNow platform expertise

Technical guidance and mentorship

Integration with external systems

Natural language processing

Virtual agent configuration

Job description

Job Description: ServiceNow Architect. The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solution

Responsibilities

• Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features
• Provide technical guidance and mentorship to development teams, ensuring industry best practices
• Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects
• Participate in and/or lead design workshops, development, testing, and deployment activities
• Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers
• Provide expert-level support and technical mentoring to the implementation team
• Collaborate with Product Management and the rest of the Service Now leadership team to drive implementation and enhancements
• Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
• Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support doc
• Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance
• Proficiency in configuring and designing Virtual agent conversations using Service Now using ServiceNow’s Virtual agent designer, incorpor
• Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver ac
• Integrate virtual agents with various ServiceNow modules and external systems ensuring seamless dataflow and process automations.
• Experience in migration of Connect Chat to AWA
• Experience with ServiceNow platform development including scripting, integrations and APlis
• Experience in implementing ServiceNow NLU and Microsoft LUIS based dynamic language translation.
• Expertise in ServiceNow development and antesticle madane. treatment.