ServiceNow Architect

Digital Technology International; Lansing (MI); On-site; USD 68,000 - 108,000; Full time

Job summary

Digital Technology International in Lansing, MI seeks an experienced ServiceNow Architect to lead architecture, governance, and modernization of enterprise solutions. You will guide cross-functional teams across integration, security, and IT operations to deliver scalable platform capabilities.

You will leverage deep ITSM, CMDB, and ITOM expertise, drive standards, and mentor developers while partnering with stakeholders to align technical roadmaps with business goals.

Qualifications

• 8+ years of ServiceNow experience with architecture or technical leadership.
• Proven ability to design and implement enterprise-scale ServiceNow solutions.
• Strong knowledge of CMDB, ITSM and related modules (ITOM, HRSD, CSM, SecOps) and governance.

Responsibilities

• Design and develop scalable, secure ServiceNow solutions meeting business and technical needs.
• Establish architecture standards, design patterns, and best practices for ServiceNow.
• Lead implementations, upgrades, and platform modernization initiatives.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Provide technical leadership to developers and administrators.

Skills

ServiceNow

Architecture

ITSM

Leadership

JavaScript

REST API

SOAP API

CMDB

CSDM

CI/CD

Tools

IntegrationHub

MID Server

Glide APIs

Job description

Salary: $68,000 - 108,000 per year

Requirements

• At least 8 years of ServiceNow experience, including substantial work in architecture or technical leadership.
• Proven ability to design and implement enterprise-scale ServiceNow solutions.
• Deep knowledge of ITSM and familiarity with ITOM, ITAM, CMDB, CSM, HRSD, or SecOps.
• Strong ServiceNow scripting skills, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Hands-on experience with REST and SOAP APIs, IntegrationHub, MID Server, and third-party integrations.
• Strong understanding of CMDB, CSDM, Discovery, and Service Mapping.
• Experience with ServiceNow governance, architecture standards, security, performance optimization, and platform best practices.
• Experience leading technical teams and collaborating with business and technical stakeholders.
• Strong analytical, communication, documentation, and problem-solving skills.
• Preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) certifications; CTA or CMA certification is a plus.
• Preferred: Experience with ServiceNow HAM, SAM, SecOps, ITOM, CSM, or HRSD.
• Preferred: Experience with Agile/Scrum, DevOps, CI/CD, source control, and automated deployment practices.

Responsibilities

• Design and develop scalable, secure, high-performing ServiceNow solutions that meet business and technical needs.
• Establish ServiceNow architecture, technical standards, design patterns, and best practices.
• Lead implementations, upgrades, enhancements, and platform modernization initiatives.
• Work with business stakeholders, product owners, developers, and technical teams to turn requirements into technical solutions.
• Provide technical leadership and guidance to ServiceNow developers and administrators.
• Design and oversee integrations with enterprise applications using REST, SOAP, APIs, IntegrationHub, MID Server, and web services.
• Develop and maintain data models, workflows, business rules, client scripts, UI policies, and scripting standards.
• Provide architecture and technical guidance across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and CMDB as needed.
• Design and maintain the CMDB, including CSDM, Discovery, Service Mapping, and configuration item relationships.
• Ensure solutions meet security, governance, performance, scalability, and maintainability standards.
• Assess new ServiceNow capabilities and recommend improvements to existing solutions.
• Lead technical reviews, architecture assessments, code reviews, and solution design sessions.
• Create technical documentation, architecture diagrams, integration specifications, and implementation plans.
• Troubleshoot complex platform, integration, performance, and configuration issues.
• Collaborate with infrastructure, security, application development, and enterprise architecture teams.
• Support upgrades, release management, testing, deployment, and production support.

Technologies

• Architect
• CI/CD
• CMDB
• DevOps
• Support
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• UX UI Design

More

We are seeking an experienced ServiceNow Architect for a direct-client position in Lansing, Michigan. In this enterprise-focused role, you will lead the architecture and ongoing optimization of ServiceNow solutions across the organization.

last updated 40 week of 2026