ServiceNow Architect

TEKsystems; Hanover (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

TEKsystems Global Services is seeking a ServiceNow Practice Architect to lead delivery and drive utilization and profitability. This senior role requires hands-on leadership across diverse technologies, engagements, and costing, with responsibility for staffing, deliverables, and client interaction.

As PA II, you will mentor teams, manage project plans, and contribute to solution-based managed services, with a track record of guiding large ServiceNow programs and achieving revenue targets in

Qualifications

• ServiceNow Certified System Administrator required.
• ServiceNow Certified Implementation Specialist required.
• Certified Master Architect or Certified Technical Architect preferred.
• ITIL foundations certification preferred.
• BA or BS degree in a related field, MS preferred.
• Minimum 10 years ServiceNow configuration and development experience.
• Hands-on experience with various versions of the ServiceNow platform is a must.

Responsibilities

• Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams.
• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget.
• Work with team leads on resource planning to staff approved projects with resources from the team.
• Provide input to technical resources sourcing strategies.
• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services.
• Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.
• Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.
• Effectively lead teams providing appropriate direction and developmental feedback.
• Provide appropriate cost and resource estimates for all applicable phases of planned projects.
• Provide input to practice methodologies, standards and leading practices.
• Drive the practice methodologies, standards and leading practices downwards through the organization.
• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
• Provide sales support in solution phases of sales engagement life cycle.
• Provides project level of effort and cost estimation
• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
• Make key decisions based upon input from teams; firm and business objectives and needs analysis.
• Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams.
• Exercise influence at many levels of the organization up to the Director Level.
• Ensures that both tactical and strategic Team Lead goals are met.
• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
• Develops and trains Staff.
• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Skills

Leadership

Resource planning

Client interaction

Mentoring

Cost estimation

Sales support

Project governance

Stakeholder management

Technical leadership

Education

BA or BS in related field

MS preferred

Tools

ServiceNow

Job description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually.

EMPLOYEE VALUE PROPOSITION (EVP)

As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada, India and the Philippines. Our capabilities include Applications, Infrastructure, Communications, and Education services. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

• Fast paced, growing organization with dynamic work environment
• Leadership/growth opportunity
• Good management team who helps their team members grow.
• We have 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices.
• Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (Montreal Solution Center) and off-shore (India / Philippines Solution Center) resources and expertise for your project.
• Work on complicated/exciting/visible projects across multiple product lines/services - Application Development/Maintenance, Quality Assurance COE, Infrastructure Services, and Education Services. Because we own them, you will see projects through completion vs. only a phase at a time
• Long term engagements, Full-time, privately owned and operated (stability), employee driven
• Size offers ability for “voice to be heard” vs. lost in the shuffle of an IBM/large consulting firm
• ServiceNow Elite Partner
• Microsoft Gold Partner (1%)
• Forbes Top 100 companies to work for
• Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies.
• 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia.

Essential Functions

• Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams
• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget
• Work with team leads on resource planning to staff approved projects with resources from the team.
• Provide input to technical resources sourcing strategies.
• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services.
• Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.
• Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.
• Effectively lead teams providing appropriate direction and developmental feedback.
• Provide appropriate cost and resource estimates for all applicable phases of planned projects.
• Provide input to practice methodologies, standards and leading practices.
• Drive the practice methodologies, standards and leading practices downwards through the organization.
• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
• Provide sales support in solution phases of sales engagement life cycle.
• Provides project level of effort and cost estimation

Additional Responsibilities

• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
• Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.

Supervision Responsibilities

• Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams.
• Exercise influence at many levels of the organization up to the Director Level.
• Ensures that both tactical and strategic Team Lead goals are met.
• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
• Develops and trains Staff.
• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Education And Experience

• ServiceNow Certified System Administrator required
• ServiceNow Certified Implementation Specialist required
• Certified Master Architect or Certified Technical Architect preferred
• ITIL foundations certification preferred
• BA or BS degree in a related field, MS preferred.
• Minimum 10 years ServiceNow configuration and development experience
• Practical, hands‑on experience with various versions of the ServiceNow platform is a must