ServiceNow Architect

Mondo; Greenwood Village (CO); Hybrid; USD 87,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Job summary

Mondo seeks a ServiceNow Architect to own and extend the ServiceNow platform enterprise-wide. You will translate complex business requirements into scalable technical solutions and expand the platform from ITSM to a full enterprise service delivery system.

Responsibilities include identifying gaps, designing solutions with Flow Designer, IntegrationHub, and Workflow Studio, and engaging with vendors and internal teams to drive adoption. Strong communication with stakeholders is essential.

Qualifications

• Proven enterprise-grade ServiceNow deployment experience.
• Hands-on with Flow Designer, IntegrationHub, Workflow Studio, Glide/JavaScript.
• Ability to identify platform issues and craft independent technical solutions.
• Strong communication to present to business stakeholders.

Responsibilities

• Architect and deploy ServiceNow enterprise-wide, owning the platform end-to-end.
• Identify and close workflow and automation gaps across the environment.
• Design and implement solutions using Flow Designer, IntegrationHub, Workflow Studio, scripting, and orchestration.
• Translate stakeholder requirements into actionable technical solutions.
• Engage vendors and internal teams to drive adoption and service delivery.
• Educate stakeholders on ServiceNow capabilities while understanding business needs.
• Present technical ideas clearly to non-technical audiences under pressure.

Skills

ServiceNow

ITSM

Flow Designer

IntegrationHub

Workflow Studio

Glide/JavaScript

Orchestration

Vendor management

Stakeholder communication

Education

ServiceNow CSA certification

Tools

Flow Designer

IntegrationHub

Workflow Studio

Job description

Job Title: ServiceNow Architect
Location-Type: Hybrid, Greenwood Village, CO (4 days/week onsite, with potential to decrease to 2 days/week after ramp-up period of approximately 2 months; Fridays are work-from-home and 1/2 days)
Start Date: 2 weeks from verbal offer
Duration: Contract-to-Hire, 3-month contract with intent to convert
Compensation Range: $63/hr - $66/hr on W2
Benefits: Eligible for Health, Dental, Vision, and 401K.
Visa Sponsorship: Not eligible for visa sponsorship

Job Description:

This role is responsible for owning ServiceNow end-to-end across the organization, translating complex business requirements into scalable technical solutions, and expanding the platform from an ITSM tool into a full Enterprise Service Delivery System.

Job Summary

• Architect and deploy ServiceNow at an enterprise level, taking full ownership of the platform end-to-end
• Identify, assess, and resolve existing workflow and automation gaps across the ServiceNow environment
• Design and implement solutions using Flow Designer, IntegrationHub, Workflow Studio, scripting (Glide/JavaScript), and orchestration patterns to automate real business processes
• Translate business requirements gathered from stakeholders into actionable technical solutions
• Engage directly with vendors, internal teams, and business stakeholders to drive platform adoption and service delivery improvements
• Educate and guide stakeholders on ServiceNow capabilities while simultaneously learning the organization's business needs and industry context
• Present technical ideas and solutions clearly to non-technical audiences, including under stakeholder pressure

Minimum Requirements

• Proven experience deploying ServiceNow at an enterprise level, including ITSM and workflow orchestration
• Hands-on proficiency with Flow Designer, IntegrationHub, Workflow Studio, Glide/JavaScript scripting, and orchestration patterns
• Demonstrated ability to identify platform issues independently and develop technical solutions without relying on technical direction from management
• Strong communication skills with the ability to present solutions to business stakeholders, actively listen, and facilitate cross-functional collaboration
• Ability to own vendor relationships and product decisions for the ServiceNow platform
• Track record of stability in roles, with consistent tenure demonstrating commitment and follow-through

Preferred Qualifications

• Prior experience in a Business Analyst capacity, bridging business and technical requirements
• ServiceNow Certified System Administrator (CSA) certification
• Familiarity with expanding ServiceNow beyond ITSM into broader enterprise service delivery use cases