ServiceNow Architect

Delan Associates, Inc; Columbus (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Delan Associates, Inc is looking for a ServiceNow Architect in Columbus, OH, to lead the design and execution of enterprise-wide solutions for a public sector client. The successful candidate will define platform standards while developing and troubleshooting complex workflows, ensuring compliance within a FedRAMP-authorized environment.

Required qualifications include 8+ years in IT, expertise in ServiceNow, and relevant certifications like CSA and CAD.

Qualifications

• 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools.
• Proven track record of working within FedRAMP or similarly regulated government environments.

Responsibilities

• Define the technical architecture for the ServiceNow platform.
• Design and develop custom scoped applications and complex Business Rules.
• Implement and maintain security protocols to meet regulatory requirements.
• Lead the design and implementation of integrations with third-party systems.

Skills

JavaScript

HTML/CSS

ServiceNow development tools

Configuration Management Database (CMDB)

IT Operations Management (ITOM)

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ITIL v4 Foundations

Tools

ServiceNow Studio

UI Builder

Service Portal

Job description

Mode on Interview - In-Person/ Video depending on HM, Need Local, Need convertible candidate

Role: ServiceNow Architect

Location: Must be located in Columbus OH for Onsite work

Role Overview: We are seeking a dual-threat ServiceNow Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Key Responsibilities:

• Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Required Qualifications:

• Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred Certifications:

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification