Senior ServiceNow Architect Baltimore, MD (Woodlawn client site, onsite) ServiceNow Architect P[...]

Digital Forge LLC.; Woodlawn (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

Digital Forge LLC. in Woodlawn, MD seeks a Senior ServiceNow Architect to provide architectural leadership for the ServiceNow platform within a federal program. You will guide delivery teams across ITSM, ITOM, ITBM, CSM, SecOps and GRC modules, and develop platform roadmaps.

This onsite role requires deep technical expertise, strong communication, and the ability to balance hands-on work with leadership, stakeholder reviews, and solutioning activities on a dynamic program.

Qualifications

• Bachelor's degree with required years of experience or higher degrees as listed in the job description.
• 10+ years of ServiceNow development experience.
• 5+ years of architectural experience on the ServiceNow platform.
• Experience supporting multiple ServiceNow modules and integrated technologies.
• Experience leading technical discussions, reviews, and architectural decisions.
• Strong written and verbal communication skills.
• Experience working with or for U.S. Federal Government clients.
• Ability to obtain and maintain a Public Trust clearance.
• Onsite full-time work experience is required.

Responsibilities

• Provide architectural leadership for the ServiceNow platform.
• Lead or participate in technical design discussions and reviews with development teams and stakeholders.
• Develop architectural diagrams, roadmaps, and recommendations for platform direction.
• Align enterprise needs with ServiceNow capabilities.
• Advise on technical approaches, best practices, and design considerations.
• Support development and extension of ServiceNow modules across service domains.
• Contribute to solutioning activities and provide technical expertise for enhancements.
• Identify opportunities to improve operations, automation, and platform performance.

Skills

ServiceNow development

Architectural leadership

Technical design

Roadmaps

Communication skills

Federal government experience

Public Trust clearance

Education

Bachelor's degree

Master's degree

18+ years experience in lieu of degree

Tools

ServiceNow platform

ITSM ITOM ITBM CSM SecOps GRC

Job description

We are seeking a Senior ServiceNow Architect to support a federal program in Woodlawn, MD. In this role, you will provide architectural leadership for the ServiceNow platform, support the development of platform roadmaps, and guide delivery teams across multiple ServiceNow products.

ServiceNow Architect Platform Architecture Onsite Woodlawn MD ITSM ITOM ITBM CSM SecOps GRC

ServiceNow

Baltimore, MD (Woodlawn client site, onsite)

Full-time

Senior

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About the role

In this role, you will serve as the technical leader responsible for defining, developing, and implementing architecture solutions on the ServiceNow platform. You will participate in discussions and reviews with technical leads, developers, and other stakeholders and contribute to the alignment of ServiceNow capabilities with broader enterprise needs.

You will help produce detailed solution artifacts, including architectural diagrams, roadmaps, and recommendations for improving operations and platform usage. You will play an active role in reviewing and advising on technical approaches and in developing strategies for extending ServiceNow capabilities.

This position requires someone who can balance hands‑on technical understanding with leadership and communication skills. You will support the development of new capabilities across multiple ServiceNow modules, provide direction to development teams, and contribute to solutioning activities in a dynamic environment.

This position is fully onsite at the client campus in Woodlawn, MD.

Responsibilities

• Provide architectural leadership for the ServiceNow platform.
• Lead or participate in technical design discussions and reviews with development teams and technical stakeholders.
• Develop architectural diagrams, roadmaps, and recommendations to support strategic platform direction.
• Contribute to the alignment of enterprise needs with ServiceNow capabilities.
• Advise development teams on technical approaches, platform best practices, and design considerations.
• Support the development and extension of ServiceNow modules across multiple service domains.
• Participate in solutioning activities and provide technical expertise for new capabilities and enhancements.
• Assist in identifying opportunities for improving operations, automation, and platform performance.

Required Qualifications

• Bachelor's degree and 12 years of relevant experience, OR a Master's degree and 10 years of relevant experience, OR 18+ years of relevant experience in lieu of a degree.
• 10+ years of ServiceNow development experience.
• 5+ years of architectural experience on the ServiceNow platform.
• Experience supporting multiple parts of the ServiceNow platform and commonly integrated technologies.
• Experience leading or participating in technical discussions, reviews, and architectural decision-making.
• Experience with system architecture, design principles, and understanding downstream impacts of design decisions.
• Experience with IT data integrity and configuration/asset management.
• Experience developing technical and operational recommendations.
• Strong written and verbal communication skills.
• Experience working with or for U.S. Federal Government clients.
• Ability to obtain and maintain a Public Trust clearance.
• Ability to work onsite full‑time.

Education Requirements

Bachelor's degree with 12 years of relevant experience, or a Master's degree with 10 years of relevant experience. In lieu of a degree, 18+ years of directly related experience may be considered.

Certifications

• ServiceNow Certified System Administrator (preferred).
• ServiceNow Certified Application Developer (preferred).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications in areas such as ITSM, CSM, Discovery, Service Mapping, SPM, APM, HAM, SAM (preferred).
• Additional specialized ServiceNow certifications, ITIL v4 Foundations, and Project Management or Agile certifications (preferred).