ServiceNow Solution Architect - DMV area only

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

AHU Technologies Inc is looking for a ServiceNow Architect to lead the design and implementation of ServiceNow solutions in Washington, D.C. The role involves collaborating with stakeholders to meet ITSM and ITAM needs through effective use of the ServiceNow platform.

The ideal candidate will have extensive experience in architecture, a Bachelor's degree in IT, and desirable ServiceNow certifications. Responsibilities include developing integrations, optimizing performance, and ensuring compliance with governance standards.

Qualifications

• 20 years IT experience or related field.
• 9 years in IT Systems Roadmap Development and Enterprise Architecture.
• Hands-on experience with ServiceNow modules: ITSM, ITOM.

Responsibilities

• Lead design, development, and implementation of ServiceNow solutions.
• Collaborate with stakeholders on requirements.
• Mentor development teams on best practices.

Skills

ServiceNow platform experience

Integration skills (REST, SOAP)

System architecture expertise

JavaScript and HTML

Performance optimization

Governance and compliance knowledge

Education

Bachelor’s degree in IT or related field

ServiceNow Certified Technical Architect (CTA)

Certified Implementation Specialist (CIS)

Job description

Short Description

Client is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow platform to produce a solution that meets the ITSM, ITAM and change management needs of IT projects across DC.

Complete Description

The Client is the central technology organization of the District of Columbia Government. Client develops, implements, and maintains the district’s technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the district; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

As a ServiceNow Architect

You will be responsible for leading the design, development, and implementation of ServiceNow solutions within our organization. You will collaborate with stakeholders to understand business requirements and translate them into technical solutions leveraging the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, and a strong ability to architect solutions that meet the organization's needs.

Key Responsibilities

• Solution Architecture: Design end-to‑end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture, data model, integrations, and workflows to support business processes.
• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.
• Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.
• Platform Development: Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS to meet specific business needs. Configure workflows, forms, UI policies, and catalog items.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.
• Governance and Compliance: Ensure adherence to governance, compliance, and security standards in ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as necessary.
• Documentation and Training: Create technical documentation including design documents, architecture diagrams, and configuration guides. Provide training and knowledge transfer to team members and end‑users.

Contract Job Responsibilities

• Provides high‑level architectural expertise to managers and technical staff.
• Develops architectural products and deliverables for the enterprise and operational business lines.
• Develops strategy of system and the design infrastructure necessary to support that strategy.
• Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development.
• Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL), Oracle, Sybase).
• Advises of feasibility of potential future projects to management.

Minimum Education / Certification Requirements

• Bachelor’s degree in IT or related field or equivalent experience.
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS) certifications preferred.

Technical Skills

• 20 Years required – Bachelor’s degree in IT or related field or equivalent experience.
• 9 Years required – IT Systems Roadmap Development.
• 9 Years required – Experience as an Enterprise Architect.
• 9 Years required – Experience with system diagramming and modeling using structured modeling languages (e.g., UML).
• 6 Years required – Hands‑on experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• 5 Years required – Experience with ServiceNow integrations using REST, SOAP, and other integration protocols.
• 5 Years required – Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.
• 5 Years required – Strong knowledge of ServiceNow platform architecture including core modules and components.
• Preferred – ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS) certifications.