ServiceNow APM & Governance Engineer

Ampcus, Inc; Los Angeles (CA); Híbrido; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ampcus is seeking a ServiceNow Solution Engineer in Los Angeles, CA or New Jersey, NJ, to design and implement Application Portfolio Management and governance solutions that align with enterprise standards and regulatory requirements. The role emphasizes automation, data analysis, and cross-functional collaboration.

Responsibilities include building APM solutions, extending CMDB/CSDM models, and creating dashboards and workflows.

Formación

• Hands-on ServiceNow end-to-end delivery in enterprise environments, especially APM or governance.
• Strong experience configuring APM modules, CMDB structures, and CSDM extensions with custom workflows.
• Advanced JavaScript scripting skills; SQL familiarity is a plus.
• Experience building dashboards with ServiceNow Performance Analytics or equivalent.
• Solid understanding of platform governance and SDLC in regulated settings.
• Experience collaborating with architecture, risk, operations, and product teams.

Responsabilidades

• Design, build, and maintain ServiceNow APM solutions, including onboarding, lifecycle management, and compliance tracking.
• Configure data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines.
• Develop Business Rules, Client Scripts, Script Includes; automate tasks with Flow Designer.
• Create integrations with external systems via REST APIs and IntegrationHub.
• Build dashboards and analytics to monitor portfolios, lifecycle status, compliance, and risk.
• Support onboarding workflows, ARB reviews, stage-gated approvals, and inventory maintenance.
• Identify automation opportunities across ServiceNow and Power Platform.
• Leverage Microsoft Copilot and ServiceNow AI for data analysis and workflow improvement.
• Gather requirements and translate into technical specs and user stories.
• Maintain documentation, artefacts, and data definitions for governance and audit.

Conocimientos

ServiceNow

APM

CMDB

CSDM

JavaScript

SQL

Performance Analytics

Flow Designer

REST APIs

Power Platform

Herramientas

IntegrationHub

REST APIs

Descripción del empleo

Ampcus is seeking a ServiceNow Solution Engineer in Los Angeles, CA or New Jersey, NJ, to design and implement Application Portfolio Management and governance solutions that align with enterprise standards and regulatory requirements. The role emphasizes automation, data analysis, and cross-functional collaboration.

Responsibilities include building APM solutions, extending CMDB/CSDM models, and creating dashboards and workflows.