Enterprise Architecture Governance - ServiceNow Solution Engineer

Ampcus, Inc; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Ampcus is seeking a ServiceNow Solution Engineer in Los Angeles, CA or New Jersey, NJ, to design and implement Application Portfolio Management and governance solutions that align with enterprise standards and regulatory requirements. The role emphasizes automation, data analysis, and cross-functional collaboration.

Responsibilities include building APM solutions, extending CMDB/CSDM models, and creating dashboards and workflows.

Qualifications

• Hands-on ServiceNow end-to-end delivery in enterprise environments, especially APM or governance.
• Strong experience configuring APM modules, CMDB structures, and CSDM extensions with custom workflows.
• Advanced JavaScript scripting skills; SQL familiarity is a plus.
• Experience building dashboards with ServiceNow Performance Analytics or equivalent.
• Solid understanding of platform governance and SDLC in regulated settings.
• Experience collaborating with architecture, risk, operations, and product teams.

Responsibilities

• Design, build, and maintain ServiceNow APM solutions, including onboarding, lifecycle management, and compliance tracking.
• Configure data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines.
• Develop Business Rules, Client Scripts, Script Includes; automate tasks with Flow Designer.
• Create integrations with external systems via REST APIs and IntegrationHub.
• Build dashboards and analytics to monitor portfolios, lifecycle status, compliance, and risk.
• Support onboarding workflows, ARB reviews, stage-gated approvals, and inventory maintenance.
• Identify automation opportunities across ServiceNow and Power Platform.
• Leverage Microsoft Copilot and ServiceNow AI for data analysis and workflow improvement.
• Gather requirements and translate into technical specs and user stories.
• Maintain documentation, artefacts, and data definitions for governance and audit.

Skills

ServiceNow

APM

CMDB

CSDM

JavaScript

SQL

Performance Analytics

Flow Designer

REST APIs

Power Platform

Tools

IntegrationHub

REST APIs

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Enterprise Architecture Governance - ServiceNow Solution Engineer

Location(s): Los Angeles, CA or New Jersey, NJ

Job Summary

As a ServiceNow Solution Engineer within the Enterprise Architecture Governance team, you will develop and maintain solutions that support enterprise governance activities. The role focuses on designing ServiceNow applications for managing business application portfolios, including onboarding, lifecycle management, compliance tracking, workflow automation, integrations, and reporting.

You will collaborate with architecture, risk management, operations, and product teams to ensure governance processes align with enterprise standards and regulatory requirements. The role also involves leveraging automation and AI-powered tools to improve data analysis, decision-making, and operational efficiency.

Responsibilities

• Design, build, and maintain ServiceNow Application Portfolio Management (APM) solutions, including application onboarding, lifecycle management, and compliance tracking.
• Configure and extend data models, including APM, Configuration Management Database (CMDB), and Common Service Data Model (CSDM), along with workflows, forms, and governance pipelines.
• Develop scripts using Business Rules, Client Scripts, and Script Includes, and automate tasks through Flow Designer.
• Build integrations with external systems using REST APIs and IntegrationHub to enable seamless data exchange and process automation.
• Create dashboards and performance analytics to monitor application portfolios, lifecycle status, compliance, and risk indicators.
• Support governance processes, including application onboarding workflows, Architecture Review Board (ARB) reviews, stage-gated approvals, and application inventory maintenance.
• Contribute to application rationalisation, lifecycle tracking, standards compliance, and audit preparation initiatives.
• Identify automation opportunities using ServiceNow and Microsoft Power Platform technologies to improve governance processes.
• Leverage Microsoft Copilot and ServiceNow AI capabilities to analyse structured datasets, summarise findings, and recommend workflow improvements.
• Collaborate with cross-functional stakeholders to gather requirements and translate business needs into technical specifications and user stories.
• Maintain technical documentation, reporting artefacts, and data definitions required for governance, compliance, and audit purposes.
• Participate in governance meetings and support continuous process improvement.

Required Qualifications

• 4-6 years of hands-on experience delivering end-to-end ServiceNow solutions in enterprise environments, particularly in Application Portfolio Management or technology governance.
• Strong experience configuring ServiceNow APM modules, CMDB structures, CSDM extensions, and custom workflows.
• Advanced JavaScript scripting skills, with familiarity with SQL or similar scripting languages considered beneficial.
• Demonstrated experience developing dashboards using ServiceNow Performance Analytics or equivalent reporting tools.
• Solid understanding of platform governance principles and Software Development Lifecycle (SDLC) best practices in regulated environments.
• Experience working with cross-functional teams, including enterprise architecture, development, risk management, and operations.
• Experience identifying and implementing automation opportunities using Flow Designer or Microsoft Power Platform tools.
• Strong technical documentation skills, including technical specifications, reporting artefacts, and data definitions.
• Ability to translate business requirements into scalable technical solutions while maintaining data accuracy and governance standards.

Preferred Qualifications

• Current ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
• Familiarity with enterprise architecture and governance frameworks such as TOGAF, ITIL, and CSDM.
• Experience with Microsoft Copilot and ServiceNow AI capabilities for data analysis, insight generation, and workflow optimisation.
• Experience supporting application rationalisation, compliance monitoring, and audit readiness initiatives.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.