ServiceNow Analyst - Scripting

Liberty Personnel Services, Inc.; Fort Washington (Montgomery County); On-site; USD 90,000 - 130,000; Full time

Job summary

Liberty Personnel Services, Inc. seeks a ServiceNow Analyst to optimize and extend the ServiceNow platform. The role blends functional analysis with hands-on scripting, development, integrations, testing, and AI-enabled automation.

You will design flows, implement integrations, own testing cycles, and build dashboards for Finance and IT teams. The position emphasizes collaboration, governance, and ongoing platform optimization in a dynamic enterprise environment.

Qualifications

• Hands-on ServiceNow experience in an analyst/development/testing role.
• Experience building flows, subflows, and custom actions in Flow Designer.
• Demonstrated experience building and supporting ServiceNow integrations, including APIs, authentication, data mapping, error handling, and troubleshooting.
• Experience with Performance Analytics and reporting in ServiceNow.

Responsibilities

• Gather requirements and translate business needs into functional/technical ServiceNow solutions.
• Build and maintain flows, subflows, and reusable actions in Flow Designer for automation.
• Design, build, and support REST/SOAP integrations with IntegrationHub, import sets, transform maps, and MID Servers.
• Own ServiceNow testing: test cases, UAT, regression testing, defect management, ATF.
• Build and maintain Performance Analytics, dashboards, KPIs, and operational reports.
• Collaborate with Finance and business teams to improve workflows and platform functionality.
• Support ITSM/ITOM, including Discovery, Service Mapping, CMDB data quality, ITAM and HRSD as applicable.
• Configure, test, and measure ServiceNow AI features (Now Assist, AI Agents, AI Search, Virtual Agent, Predictive Intelligence).
• Support code governance, development standards, documentation, and controlled promotion of changes across environments.
• Participate in upgrades and release cycles, including update set management and post-deployment testing.
• Provide training, documentation, troubleshooting, and ongoing platform support.

Skills

ServiceNow

Flow Designer

Integrations

Performance Analytics

AI features

ATF testing

ITSM knowledge

ITOM knowledge

CMDB data quality

HRSD/ITAM awareness

Tools

REST APIs

SOAP APIs

IntegrationHub

MID Servers

Transform maps

Automated Test Framework

Job description

Our client, a global leader, is seeking a ServiceNow Analyst to support the development, optimization, and business use of the ServiceNow platform. This hands-on role combines functional analysis with scripting, development, integrations, testing, Performance Analytics, Finance-related workflows, and AI capabilities.

Responsibilities

• Gather requirements and translate business needs into functional and technical ServiceNow solutions.
• Build and maintain flows, subflows, and reusable custom actions in Flow Designer to automate business processes.
• Design, build, and support integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, and MID Servers as needed, including authentication, error handling, logging, and troubleshooting.
• Own ServiceNow testing, including test cases, UAT, regression testing, defect management, and Automated Test Framework (ATF).
• Build and maintain Performance Analytics, dashboards, KPIs, scorecards, and operational reporting.
• Partner with Finance and business teams to improve workflows, reporting, processes, and platform functionality.
• Support ITSM and IT Operations Management (ITOM), including Discovery, Service Mapping, and CMDB data quality, along with ITAM and HRSD as applicable.
• Configure, test, and measure ServiceNow AI features, including Now Assist, AI Agents, AI Search, Virtual Agent, and Predictive Intelligence, to improve automation and self-service.
• Support code governance through development standards, code reviews, documentation, reusable design patterns, and controlled promotion of changes across environments.
• Participate in upgrades and release cycles, including update set management, integration validation, and post-deployment testing.
• Provide training, documentation, troubleshooting, and ongoing platform support.

Qualifications

• Hands-on ServiceNow experience in an analyst, development, testing, reporting, or related role.
• Experience building flows, subflows, and custom actions in Flow Designer.
• Demonstrated experience building and supporting ServiceNow integrations is required, including APIs, authentication, data mapping, error handling, and troubleshooting.
• Experience with ServiceNow Performance Analytics and reporting.
• Experience supporting Finance-related processes, reporting, or workflows.
• Hands-on experience with ServiceNow AI features or AI-driven automation.
• Experience with ATF, UAT, regression testing, and defect management.
• Knowledge of core ITSM processes, including Incident, Request, Problem, Change, and Knowledge.
• Experience with ITOM capabilities such as Discovery and Service Mapping, including their relationship to the CMDB.
• Familiarity with code governance, code reviews, development standards, and release controls.
• Experience with ITAM and/or HRSD is a plus.
• Strong analytical, communication, organizational, and problem-solving skills.
• ServiceNow certifications are preferred.

This is an excellent opportunity for a ServiceNow professional who enjoys combining business analysis with hands-on development, integrations, analytics, automation, and AI.