ServiceNow

Ethereum Technologies; Santa Clara (CA); On-site; USD 190,000 - 240,000; Full time

Job summary

Ethereum Technologies is seeking a senior ServiceNow Architect to lead complex AI-enabled transformation projects in the California market. You will design, configure, and deploy comprehensive ServiceNow solutions including AI features, ML-driven workflows, and integration hubs.

The role emphasizes customer collaboration, governance, and scalable architectures. Ideal candidates hold a CTA and multiple CIS certifications with 7+ years in ServiceNow, plus strong CMDB/DevOps experience.

Qualifications

• Must have 7+ years of ServiceNow configuration/implementation experience.
• Mandatory ServiceNow CTA certification.
• Two active CIS certifications.
• Strong knowledge of CMDB, ConnectedOps, CSM, and DevOps.

Responsibilities

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations and best practices.
• Mentor junior consultants and lead technical workstreams.

Skills

CTA certification

CIS certifications

ServiceNow configuration

Customer-facing communication

Education

CTA certification (certification)

CIS certifications

CAD certification (preferred)

Tools

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Key Responsibilities:

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer business objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Required Qualifications:

• 10–14 years of overall professional experience, with at least 7 years of ServiceNow configuration and implementation experience.
• Mandatory ServiceNow Certified Technical Architect (CTA) certification.
• Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.
• Strong knowledge of ServiceNow CMDB, Connected Operations (ConnectedOps), Customer Service Management (CSM), and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Understanding of LLMs, Generative AI, prompt engineering, AI/ML concepts, and enterprise AI workflows.
• Knowledge of database design, data management, enterprise AI governance, data privacy, and responsible AI practices.
• Strong customer-facing communication, consulting, presentation, and problem-solving skills.
• Ability to translate business requirements into scalable technical solutions and deliver within sprint-based timelines.
• ServiceNow Certified Application Developer (CAD) certification is preferred.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.