ServiceNow AI & Automation Analyst — ITSM & Flows

Harris Computer

Oregon

On-site

USD 58,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Three weeks' vacation

Medical, Dental, Vision

Stock ownership

RRSP matching

Flexible work options

Professional development support

Performance-driven environment

And more!

Job summary

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support AI-enabled improvements across the ServiceNow platform. You will work with stakeholders to design, configure, test, and implement practical solutions that reduce manual effort and improve self-service.

The role blends hands-on admin work with AI-enabled optimization and strong collaboration with cross-functional teams. Responsibilities include building workflows, enhancing Employee Center and Service Portal, and

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with Flow Designer and workflow automation.
Experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
Experience with Employee Center and Service Portal customization, including portal widgets and knowledge of JavaScript, HTML, CSS/SCSS, or Bootstrap.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
Identify opportunities to automate and streamline manual processes using Flow Designer and IntegrationHub.
Design, build, and enhance Service Catalog items and service request workflows.
Configure and enhance Employee Center and Service Portal experiences.
Coordinate testing and UAT with business stakeholders.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and ITSM functionality.
Assist with releases, upgrades, and post-implementation activities.