ServiceNow AI Architect: AI Agents & Customer Experience

SwissPeak Partners GmbH; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

SwissPeak Partners GmbH is seeking experienced ServiceNow AI Architects and Senior Consultants to join their growing international team. The role focuses on designing and delivering ServiceNow and AI-driven solutions that enhance customer experiences.

You will lead architecture, implementation and ongoing development of AI-powered services, working with clients to translate business needs into scalable AI solutions and interacting closely with stakeholders throughout the project lifecycle.

Qualifications

• Experience with ServiceNow and Artificial Intelligence required.

Responsibilities

• Designing and developing innovative ServiceNow and AI solutions.
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents.
• Developing intelligent AI agents that can interact with and support customers.
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions.
• Translating complex business and customer requirements into scalable technical and AI-driven solutions.
• Working with modern AI technologies, Large Language Models and agent-based solutions.
• Designing innovative solutions across customer service, CRM and customer experience environments.
• Working closely with customers, business stakeholders and technical teams.
• Contributing your expertise to complex AI, automation and digital transformation projects.
• Acting as a trusted advisor and supporting customers throughout the project lifecycle.

Skills

ServiceNow

AI architectures

AI agents

Customer-focused AI

Job description

SwissPeak Partners GmbH is seeking experienced ServiceNow AI Architects and Senior Consultants to join their growing international team. The role focuses on designing and delivering ServiceNow and AI-driven solutions that enhance customer experiences.

You will lead architecture, implementation and ongoing development of AI-powered services, working with clients to translate business needs into scalable AI solutions and interacting closely with stakeholders throughout the project lifecycle.