ServiceNow AI Architect

Arbeitnow; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Arbeitnow is seeking experienced ServiceNow AI Architects, Senior Consultants and professionals with AI agents experience to join their growing international team. You will design and deliver ServiceNow and AI solutions that transform customer workflows.

Candidates should blend ServiceNow expertise with strategic, consulting acumen and a customer-focused mindset, working remotely with multinational clients on complex AI-enabled transformations and digital customer experience projects.

Qualifications

• Strong background in ServiceNow and Artificial Intelligence.
• Experience with AI agents or agentic AI.
• Experience with Claude, Claude 4 or similar AI technologies.
• Experience as a ServiceNow Architect, Technical Architect or Senior Consultant.
• Ability to work in international environments.

Responsibilities

• Designing and implementing ServiceNow and AI solutions.
• Leading architecture, implementation and development of AI-powered solutions and agents.
• Developing intelligent AI agents to interact with and support customers.
• Translating business requirements into scalable technical AI solutions.
• Collaborating with customers, stakeholders and technical teams.
• Applying AI technologies and large language models to customer service contexts.
• Advising clients throughout project lifecycles.

Skills

ServiceNow

Artificial Intelligence

AI agents

Architectural design

Consulting

Stakeholder management

Customer experience

International environments

Job description

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

• Designing and developing innovative ServiceNow and AI solutions

• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents

• Developing intelligent AI agents that can interact with and support customers

• Using previous customer and business expertise to support the development of effective customer-facing AI solutions

• Translating complex business and customer requirements into scalable technical and AI-driven solutions

• Working with modern AI technologies, Large Language Models and agent-based solutions

• Designing innovative solutions across customer service, CRM and customer experience environments

• Working closely with customers, business stakeholders and technical teams

• Contributing your expertise to complex AI, automation and digital transformation projects

• Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence, ideally with experience in one or more of the following areas:

• Several years of experience working with ServiceNow

• Experience with Artificial Intelligence, Generative AI or AI-powered solutions

• Experience developing or working with AI agents or agentic AI

• Experience with technologies such as Claude, Claude 4 or similar AI technologies

• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant

• Strong understanding of customer processes, CRM, customer service or customer experience

• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial

• Experience designing and implementing complex and scalable platform solutions

• The ability to understand customer requirements and translate them into effective technical and AI-driven solutions

• Strong consulting, communication and stakeholder management skills

• Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either:

• German and English, or

• French and English

Location & Working Model

We are open to candidates based in:

• Switzerland

• Germany

• France

• United Kingdom

• Ireland

• United States

Working Model

• Fully remote

Employment Options

We are open to speaking with candidates interested in:

• Permanent employment

• Contracting / freelance opportunities