ServiceNow AI Architect

SwissPeak Partners GmbH; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

SwissPeak Partners GmbH is seeking experienced ServiceNow AI Architects and Senior Consultants to join their growing international team. The role focuses on designing and delivering ServiceNow and AI-driven solutions that enhance customer experiences.

You will lead architecture, implementation and ongoing development of AI-powered services, working with clients to translate business needs into scalable AI solutions and interacting closely with stakeholders throughout the project lifecycle.

Qualifications

• Experience with ServiceNow and Artificial Intelligence required.

Responsibilities

• Designing and developing innovative ServiceNow and AI solutions.
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents.
• Developing intelligent AI agents that can interact with and support customers.
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions.
• Translating complex business and customer requirements into scalable technical and AI-driven solutions.
• Working with modern AI technologies, Large Language Models and agent-based solutions.
• Designing innovative solutions across customer service, CRM and customer experience environments.
• Working closely with customers, business stakeholders and technical teams.
• Contributing your expertise to complex AI, automation and digital transformation projects.
• Acting as a trusted advisor and supporting customers throughout the project lifecycle.

Skills

ServiceNow

AI architectures

AI agents

Customer-focused AI

Job description

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team. Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions . We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

• Designing and developing innovative ServiceNow and AI solutions
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
• Developing intelligent AI agents that can interact with and support customers
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions
• Translating complex business and customer requirements into scalable technical and AI-driven solutions
• Working with modern AI technologies, Large Language Models and agent-based solutions
• Designing innovative solutions across customer service, CRM and customer experience environments
• Working closely with customers, business stakeholders and technical teams
• Contributing your expertise to complex AI, automation and digital transformation projects
• Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas: Several years of experience working wi