Senior ServiceNow Engineer

Nyla Technology Solutions; Maryland; On-site; USD 153,000 - 181,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) plan with 10% company match

Professional development funds

Student loan repayment program

Paid volunteer time

Flexible work arrangements

Job summary

Nyla Technology Solutions in Maryland seeks a ServiceNow Administrator/Developer with at least 2 years of experience. Responsibilities include configuring ServiceNow implementations, creating workflows, and mentoring junior team members. A Bachelor's degree in a technical field and extensive experience as a Systems Analyst are required. The position offers a hybrid work environment and a competitive salary ranging from $153,000 to $181,000, plus benefits including health coverage and a 401(k) plan.

Qualifications

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Development experience with JavaScript or other high-level programming languages.
• Demonstrated ability to mentor junior team members.

Responsibilities

• Install, configure, troubleshoot, and maintain self-hosted ServiceNow implementations.
• Create custom workflows and service requests.
• Implement process automation using ServiceNow Orchestration.

Skills

ServiceNow Administration

Linux/UNIX Troubleshooting

JavaScript Development

HTML/CSS/XML

Technical Documentation

Mentoring

Communication Skills

Education

Bachelor's degree in a technical discipline

Ten (10) years of experience as a Systems Analyst

Tools

ServiceNow

Java

Job description

Job Description

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED.

Join a team designing architecture and developing solutions that support organizational needs. We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment. The ideal candidate will have strong hands‑on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.

Job Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows.
• Build service requests to meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine tasks.
• Train and mentor junior team members.

The annual base salary range for this role is $153,000-$181,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from the posted hiring range based upon geographic location, work experience, education, and/or skill level, among other factors.

Required Skills

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Linux/UNIX system troubleshooting experience.
• Development experience with JavaScript or other high‑level programming languages.
• Familiarity with web‑based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.

Education & Qualifications

• Ten (10) years of experience as a Systems Analyst in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional Systems Analyst experience may be substituted for a bachelor's degree.

Desired Skills

• Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Java development experience.
• Experience reviewing processes and implementing efficiencies.
• ServiceNow certifications are a plus (e.g., Administrator, Developer).

Compensation and Benefits

Benefits include health, dental, vision coverage; a 401(k) plan with 10% company match and full vesting day one; professional development funds; a student loan repayment program; paid volunteer time; and flexible work arrangements such as modified schedules and leave options.

Nyla is an equal opportunity employer.