ServiceNow Administrator — Secure ITSM, Dashboards & Compliance

CACI International Inc; Norfolk (VA); On-site; USD 33,000 - 47,000; Full time

Job summary

CACI International Inc. seeks a ServiceNow Administrator to manage and maintain the enterprise ServiceNow platform in support of the NMMES mission. The role emphasizes secure configuration, workflow automation, catalog maintenance, reporting, and instance upgrades.

Requirements include 2–4+ years of hands-on ServiceNow administration, CSA certification, and a Secret clearance. Familiarity with ITSM modules and dashboard/reporting is expected; DoD/federal program experience is a plus.

Qualifications

• 2–4+ years of hands on ServiceNow administration.
• Secret Clearance required.
• Certified ServiceNow System Administrator (CSA).
• Experience with core ITSM modules (Incident, Problem, Change).
• Demonstrated ability to implement secure ACLs, SSO, and role-based access.
• Experience producing dashboards/reports with clear KPIs.
• Strong troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Configure forms, fields, tables, UI policies; prioritize low code configuration over custom scripting.
• Manage platform upgrades/patches, instance cloning, update sets; conduct routine health checks.
• Administer users, groups, roles; implement and maintain ACLs, SSO, authentication rules.
• Build/update Service Catalog items; configure request workflows, approvals, notifications; support Incident/Problem/Change modules (ITSM).
• Design dashboards and reports; develop KPIs and performance analytics for stakeholders.
• Troubleshoot system errors, resolve defects, and coordinate with developers/integrators when needed.
• Align with Quality Assurance: plan and perform QA evaluations of processes/work products, ensure contractual and Delivery+ compliance, support audits, capture non conformances and corrective actions, and maintain objective evidence.

Skills

ServiceNow Administration

CSA Certification

Secret Clearance

ITSM: Incident/Problem/Change

Dashboards & KPIs

ACLs/SSO/RBAC

Documentation & Stakeholder comms

Education

ITIL v4 Foundation or higher

Job description

CACI International Inc. seeks a ServiceNow Administrator to manage and maintain the enterprise ServiceNow platform in support of the NMMES mission. The role emphasizes secure configuration, workflow automation, catalog maintenance, reporting, and instance upgrades.

Requirements include 2–4+ years of hands-on ServiceNow administration, CSA certification, and a Secret clearance. Familiarity with ITSM modules and dashboard/reporting is expected; DoD/federal program experience is a plus.