ServiceNow Administrator - Secure ITSM & Dashboards

CACI International Inc.; Norfolk (VA); On-site; USD 33,000 - 47,000; Full time

Job summary

CA CI? CA CI is mis- typed. The intended company name is CACI. ServiceNow Administrator position at CACI focuses on secure configuration, catalog maintenance, and ITSM enhancements from our Norfolk, VA site.

The role partners with QA to ensure compliance, audits, and documentation, while delivering dashboards and KPIs to stakeholders and supporting upgrades and incident resolution.

Qualifications

• 2–4+ years of hands-on ServiceNow administration.
• Secret Clearance.
• CSA certification.
• Experience with ITSM modules: Incident, Problem, Change.
• Secure ACLs, SSO, and RBAC.
• Dashboard/reporting experience with KPIs.

Responsibilities

• Configure forms, fields, tables, and UI policies with low-code configuration.
• Manage upgrades/patches, instance cloning, and health checks.
• Administer users, groups, roles; maintain ACLs, SSO, authentication rules.
• Build/update Service Catalog items; configure workflows, approvals, notifications.
• Design dashboards and reports; develop KPIs for stakeholders.
• Troubleshoot defects and coordinate with developers/integrators.

Skills

ServiceNow Administration

CSA Certification

ITSM (Incident/Problem/Change)

ACLs and SSO

Dashboards & KPIs

Troubleshooting & Documentation

Job description

CA CI? CA CI is mis- typed. The intended company name is CACI. ServiceNow Administrator position at CACI focuses on secure configuration, catalog maintenance, and ITSM enhancements from our Norfolk, VA site.

The role partners with QA to ensure compliance, audits, and documentation, while delivering dashboards and KPIs to stakeholders and supporting upgrades and incident resolution.