ServiceNow Administrator — Platform Operations

K2 Services LLC; Illinois; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a ServiceNow Administrator with 1–2 years of IT customer service experience to manage and optimize the ServiceNow platform. You will handle incident management, service catalog and portal configurations, and create actionable dashboards for stakeholders.

The role emphasizes strong documentation, communication, and problem-solving skills, with a focus on delivering reliable IT services within a client‑facing environment.

Qualifications

• 1–2 years’ experience with ServiceNow in a client support role.
• Bachelor’s degree in IT/CS or related field, or equivalent.
• Familiar with Incident Management, Service Portal, and Service Catalog.
• Knowledge of ITIL best practices and framework.
• Strong communication, problem-solving, and documentation skills.
• Preferred: experience in enterprise technical customer support.

Responsibilities

• Manage and support the ServiceNow platform, including customizations of applications and modules.
• Troubleshoot incidents on the ServiceNow platform with minimal disruption to business operations.
• Provide technical support and documentation to end-users.
• Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• Develop and maintain documentation of configurations, changes, and processes.

Skills

Customer service

Communication

Documentation

Problem solving

ServiceNow platform

Education

Bachelor’s degree in IT/CS or related field

Tools

Incident Management

Service Portal

Service Catalog

ServiceNow

Job description

Opensity Solutions is seeking a ServiceNow Administrator with 1–2 years of IT customer service experience to manage and optimize the ServiceNow platform. You will handle incident management, service catalog and portal configurations, and create actionable dashboards for stakeholders.

The role emphasizes strong documentation, communication, and problem-solving skills, with a focus on delivering reliable IT services within a client‑facing environment.