ServiceNow Administrator

Padmore Global Connections LLC; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Georgia Department of Human Services (DHS) is seeking a qualified contractor for the ServiceNow Administrator role based in Atlanta, GA. You will support configuration and asset management and administer ServiceNow CMDB, CSDM, and related modules.

Responsibilities include developing standard IT configuration methodologies, maintaining CI data accuracy, and conducting audits and reporting. You will collaborate with ITSM teams to implement robust governance and self-service workflows.

Qualifications

• Experience implementing and managing ServiceNow CMDB, CSDM, and related ITAM processes.
• Ability to develop CMDB policy, processes and knowledge base.
• Proven track record in configuration management across ITSM tooling.

Responsibilities

• Assist in developing standard IT configuration and asset management methodology.
• Develop CMDB policy, processes, and knowledge base.
• Conduct reporting on configuration audits and reconciliation.
• Maintain CIs to ensure CMDB accuracy and completeness.
• Drive visibility on process adherence and governance improvements.
• Collaborate with ITSM processes to support or replace requirements with Configuration management.

Skills

ServiceNow

CMDB

ITSM

Discovery

Governance

Job description

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Complete Description:

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
• Create and document requirements for efficient process design that includes self-service options with limited manual effort
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance