Senior ServiceNow Admin & ITSM Specialist (Remote)

GEHA Health; United States; Remote; USD 92,000 - 117,000; Full time

Benefits offered by this job

Competitive pay ranges

Incentive plan

Health/Vision/Dental benefits

401(k) retirement plan with company 4%

Robust employee well-being program

Paid Time Off

Tuition Assistance Program

Job summary

GEHA Health is seeking a Senior Service Management Administrator to lead daily ServiceNow administration, configuration, and continuous improvement within IT Service Management. This role supports CMDB, asset and knowledge management, and reporting to enable effective business operations.

The successful candidate will have 5–8 years of ServiceNow experience, ITIL knowledge, and a collaborative, customer-focused mindset to drive process improvements across the enterprise.

Qualifications

• Education: Bachelor’s degree in information technology, Business Administration, Risk Management, or a related field.
• Experience: 5-8 years of direct experience with ServiceNow Configuration Management, Release Management, or IT Service Management (ITSM) processes.
• Advanced knowledge of ServiceNow platform administration, including workflows, forms, scripts, integrations, and reporting.
• Familiarity with ITIL, Release Management methodologies, IT security standards, and IT audit requirements.

Responsibilities

• Provide day-to-day administration, monitoring, maintenance, and production support for the ServiceNow platform.
• Triage and resolve platform incidents, service requests, defects, access needs, user questions, and assigned enhancement work.
• Configure and maintain users, groups, roles, forms, lists, notifications, and core platform functions.
• Build and maintain Service Catalog items, record producers, order guides, variables, approvals, and fulfillment tasks.
• Create and maintain reports, dashboards, knowledge content, and user-facing platform experiences.
• Support upgrades, patches, clones, plugin deployments, testing, release activities, production validation, and post-release issue resolution.

Skills

ServiceNow administration

Incident management

Catalog and knowledge management

Reporting and dashboards

Flow Designer

Upgrades and releases

Documentation

Collaboration with stakeholders

Education

Bachelor’s degree in information technology

Tools

ServiceNow

Flow Designer

Job description

GEHA Health is seeking a Senior Service Management Administrator to lead daily ServiceNow administration, configuration, and continuous improvement within IT Service Management. This role supports CMDB, asset and knowledge management, and reporting to enable effective business operations.

The successful candidate will have 5–8 years of ServiceNow experience, ITIL knowledge, and a collaborative, customer-focused mindset to drive process improvements across the enterprise.