ServiceNow Admin & Workflow Optimization Specialist

Socket.dev; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a ServiceNow System Administrator to join our Plano, Texas team. The role focuses on administration, maintenance, configuration, and support of the ServiceNow platform, ensuring a stable and secure environment.

The candidate should have 3+ years of ServiceNow administration experience, strong ITSM knowledge, and hands-on experience with roles, workflows, integrations, reporting, and platform maintenance. Local candidates preferred with potential hybrid arrangements.

Qualifications

• Bachelor's degree in IT or related discipline
• 3+ years of ServiceNow administration experience
• Strong understanding of ITSM processes
• Experience with roles, workflows, and platform configuration
• Knowledge of integrations, reporting, and system maintenance
• Strong problem-solving and communication skills
• Experience supporting enterprise ServiceNow environments

Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure forms, workflows, notifications, and business rules.
• Manage users, groups, roles, and security access.
• Support upgrades, patches, and release activities.
• Monitor platform health and performance.
• Support incident resolution and root cause analysis.
• Develop reports and dashboards.
• Coordinate enhancement requests with stakeholders.
• Maintain platform documentation and operational procedures.
• Ensure compliance with ServiceNow best practices and security standards.

Skills

Bachelor's degree

3+ years ServiceNow

ITSM knowledge

Roles & workflows

Integrations & reporting

Problem-solving

Enterprise ServiceNow experience

Education

Bachelor's degree

Job description

NTT DATA is seeking a ServiceNow System Administrator to join our Plano, Texas team. The role focuses on administration, maintenance, configuration, and support of the ServiceNow platform, ensuring a stable and secure environment.

The candidate should have 3+ years of ServiceNow administration experience, strong ITSM knowledge, and hands-on experience with roles, workflows, integrations, reporting, and platform maintenance. Local candidates preferred with potential hybrid arrangements.