ServiceNow - Technical Consultant

Socket.dev; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a ServiceNow System Administrator to join our Plano, Texas team. The role focuses on administration, maintenance, configuration, and support of the ServiceNow platform, ensuring a stable and secure environment.

The candidate should have 3+ years of ServiceNow administration experience, strong ITSM knowledge, and hands-on experience with roles, workflows, integrations, reporting, and platform maintenance. Local candidates preferred with potential hybrid arrangements.

Qualifications

• Bachelor's degree in IT or related discipline
• 3+ years of ServiceNow administration experience
• Strong understanding of ITSM processes
• Experience with roles, workflows, and platform configuration
• Knowledge of integrations, reporting, and system maintenance
• Strong problem-solving and communication skills
• Experience supporting enterprise ServiceNow environments

Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure forms, workflows, notifications, and business rules.
• Manage users, groups, roles, and security access.
• Support upgrades, patches, and release activities.
• Monitor platform health and performance.
• Support incident resolution and root cause analysis.
• Develop reports and dashboards.
• Coordinate enhancement requests with stakeholders.
• Maintain platform documentation and operational procedures.
• Ensure compliance with ServiceNow best practices and security standards.

Skills

Bachelor's degree

3+ years ServiceNow

ITSM knowledge

Roles & workflows

Integrations & reporting

Problem-solving

Enterprise ServiceNow experience

Education

Bachelor's degree

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ServiceNow - Technical Consultant to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow System Administrator Resource Profile

Role Summary

The ServiceNow System Administrator is responsible for the administration, maintenance, configuration, and support of the ServiceNow platform. This role manages day-to-day platform operations, user access, upgrades, configurations, and governance activities to ensure a stable, secure, and high-performing ServiceNow environment.

1. Day-to-Day Job Duties

• Administer and maintain the ServiceNow platform.
• Configure forms, workflows, notifications, and business rules.
• Manage users, groups, roles, and security access.
• Support upgrades, patches, and release activities.
• Monitor platform health and performance.
• Support incident resolution and root cause analysis.
• Develop reports and dashboards.
• Coordinate enhancement requests with stakeholders.
• Maintain platform documentation and operational procedures.
• Ensure compliance with ServiceNow best practices and security standards.

2. Basic Qualifications

• Bachelor degree or equivalent experience in IT or related discipline.
• 3+ years of ServiceNow administration experience.
• Strong understanding of ITSM processes.
• Experience with roles, workflows, and platform configuration.
• Knowledge of integrations, reporting, and system maintenance.
• Strong problem-solving and communication skills.
• Experience supporting enterprise ServiceNow environments.

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) preferred
• ITIL Foundation Certification
• ServiceNow Micro-Certifications relevant to platform administration

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.