Senior ServiceNow Technical Lead - ITSM/ITOM (Remote)

NTT DATA North America; Plano (TX); Remote; USD 166,000 - 187,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations for ITSM, ITOM, HRSD, CSM, and more. This remote role supports customers across the United States from a Texas base.

The ideal candidate has 5–7 years' hands-on ServiceNow development and administration, strong JavaScript, REST/SOAP integration, and ability to mentor junior staff while guiding pre-sales activities.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 5 to 7 years of hands‑on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Agile methodologies

DevOps

Communication skills

Education

Bachelor's/Master's in CS/IT

Tools

REST APIs

SOAP

MID Servers

Job description

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations for ITSM, ITOM, HRSD, CSM, and more. This remote role supports customers across the United States from a Texas base.

The ideal candidate has 5–7 years' hands-on ServiceNow development and administration, strong JavaScript, REST/SOAP integration, and ability to mentor junior staff while guiding pre-sales activities.