ServiceNow Admin & ITSM Excellence Leader

Openkyber, LLC; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Openkyber, LLC is seeking a ServiceNow Administrator to manage daily operations, ensuring stability, availability, and performance of the ServiceNow platform in Rochester, NY. You will oversee incident, problem, change, request, and knowledge management aligned with ITIL practices and SLAs.

Collaborating with IT infrastructure, cybersecurity, and business teams, you will optimize workflows, dashboards, and reporting, support upgrades, and mentor service desk staff on ITSM processes and

Qualifications

• ITSM processes implemented per ITIL guidelines.
• Experience with incident, problem, change, and knowledge management.
• Strong communication with technical and business stakeholders.
• Proficiency in reporting KPIs using dashboards.

Responsibilities

• Operate ServiceNow platform to ensure stability and performance.
• Monitor SLAs and coordinate ticket prioritization.
• Lead change governance and CAB activities.
• Develop workflows, dashboards, and reports.
• Collaborate with IT and business teams to improve service delivery.

Skills

ITSM processes

ITIL

ServiceNow

Stakeholder communication

Analytical skills

Data-driven decisions

KPI reporting

MS Office suite

Tools

ServiceNow

Microsoft Office

Job description

Openkyber, LLC is seeking a ServiceNow Administrator to manage daily operations, ensuring stability, availability, and performance of the ServiceNow platform in Rochester, NY. You will oversee incident, problem, change, request, and knowledge management aligned with ITIL practices and SLAs.

Collaborating with IT infrastructure, cybersecurity, and business teams, you will optimize workflows, dashboards, and reporting, support upgrades, and mentor service desk staff on ITSM processes and