Service Writer: Warranty & Parts Liaison

Acme Electric Motor Inc; Duluth (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

6 Paid Holidays

PTO from Day 1

Employee Discounts

Medical, Dental, Vision Insurance

401K with company match

Company-paid life insurance

Flexible Spending Accounts

Disability coverage

Job summary

Acme Tools in Duluth, MN is seeking a full-time Service Writer to join our team. You will manage service orders, coordinate parts, and communicate with customers about repair times and costs.

The role involves handling warranty claims and collaborating with manufacturers and vendors to ensure proper processing. We offer a comprehensive benefits package and opportunities for growth in a family-friendly, employee-centric environment.

Qualifications

• Customer service skills: communicate effectively with customers and team.
• Computer skills and ability to learn new software.
• Knowledge of tools and equipment.
• Experience with warranty claims is preferred.
• Prompt and reliable attendance required.
• Mechanical aptitude or prior service writing experience.

Responsibilities

• Create service orders by gathering detailed information on equipment issues, service history, warranty status, and distribute work orders to Service Technicians.
• Work with internal/external customers to identify and secure correct parts promptly.
• Communicate with customers at counter and by phone regarding estimated repair times, costs, and delays.
• Collaborate with employees across departments.
• Review and verify equipment warranty coverage, including parts and labor.
• Partner with manufacturers, vendors, and warranty departments to ensure proper processing of claims.
• Assist with submission of warranty claims, ensuring documentation is provided promptly.
• Follow up on outstanding warranty claims to ensure resolution and reimbursement.
• Assist with inventory cycle counting, ordering, receiving, pricing, and stocking parts in service area; enter part numbers into the system.
• Maintain a safe and secure work environment by adhering to safety standards.

Skills

Customer service

Computer skills

Tools & equipment knowledge

Warranty claims

Attendance

Mechanical aptitude / service writing

Job description

Acme Tools in Duluth, MN is seeking a full-time Service Writer to join our team. You will manage service orders, coordinate parts, and communicate with customers about repair times and costs.

The role involves handling warranty claims and collaborating with manufacturers and vendors to ensure proper processing. We offer a comprehensive benefits package and opportunities for growth in a family-friendly, employee-centric environment.