Service Writer

Acme Tools; Duluth (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Generous PTO starting day 1

Employee discounts

Medical, Dental, Vision Insurance

401K with company matching

Company-paid life insurance

Flexible Spending Accounts

Disability insurance

Voluntary life insurance

Collaborative work environment

Job summary

Acme Tools in Duluth, MN is seeking a full-time Service Writer to join our team. You will create service orders, manage warranty claims, and communicate repair estimates to customers. The role emphasizes accurate parts coordination and cross-department collaboration within a family-owned hardware retailer.

We offer evenings, weekends off, and holidays off, plus a wage of $20-22/hour, 40 hours per week. Benefits include generous PTO from day one, 401K with company matching, medical/dental/vision

Qualifications

• Customer service skills: Ability to communicate effectively with customers and team members.
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Experience with warranty claims: previous experience in handling warranty claims is preferred
• Prompt and reliable attendance required

Responsibilities

• Create service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
• Coordinate with internal and external customers to identify and secure the correct parts in a timely and efficient manner.
• Communicate with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
• Collaborate effectively with employees across departments.
• Reviewing and verifying equipment warranty coverage, including parts and labor.
• Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
• Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
• Following up on outstanding warranty claims to ensure resolution and reimbursement.
• Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
• Maintaining a safe and secure work environment by adhering to and promoting safety standards.

Skills

Customer service

Computer skills

Knowledge of tools

Warranty claims experience

Punctual attendance

Job description

Do Your Best Work with Acme Tools as a Service Writer in Duluth, MN! Acme Tools in Duluth, MN is looking to hire a full-time Service Writer to join our team. Do you enjoy having evenings, most weekends, and holidays off? If you are passionate about customer service, have experience with warranty claims, and enjoy working with equipment and tools, we want to hear from you!

Wage: $20-22/hour depending on experience

Schedule: Full-time hours (40 hours/week) during our hours of operation

Why Work at Acme Tools?

• 6 Paid Holidays
• Generous PTO Starting from Day 1
• Employee Discounts
• Medical, Dental, and Vision Insurance Options
• Traditional and Roth 401K Plans with Company Matching
• 100% Company Paid Group Life Insurance
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Company Paid Short and Long-term Disability Coverage
• Accident, Cancer, and Critical Illness Insurance Options
• Voluntary life Insurance
• A Supportive and Collaborative Work Environment where Your Contributions Matter

Your Responsibilities Include

• Creating service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
• Working with both internal and external customers to identify and secure the correct parts in a timely and efficient manner.
• Communicating with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
• Collaborating effectively with employees across departments.
• Reviewing and verifying equipment warranty coverage, including parts and labor.
• Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
• Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
• Following up on outstanding warranty claims to ensure resolution and reimbursement.
• Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
• Maintaining a safe and secure work environment by adhering to and promoting safety standards.

Qualifications

• Customer service skills: Ability to communicate effectively with customers and team members.
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Experience with warranty claims: previous experience in handling warranty claims is preferred
• Prompt and reliable attendance required

We'd Love If You Have

• Mechanical aptitude or previous service writing experience.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for most of the shift.
• Occasionally push, pull, squat, bend, and reach.

About Acme Tools

For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.

Acme Tools is an equal opportunity employer.