Warranty & Service Coordinator

Acme Tools; Duluth (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Generous PTO starting day 1

Employee discounts

Medical, Dental, Vision Insurance

401K with company matching

Company-paid life insurance

Flexible Spending Accounts

Disability insurance

Voluntary life insurance

Collaborative work environment

Job summary

Acme Tools in Duluth, MN is seeking a full-time Service Writer to join our team. You will create service orders, manage warranty claims, and communicate repair estimates to customers. The role emphasizes accurate parts coordination and cross-department collaboration within a family-owned hardware retailer.

We offer evenings, weekends off, and holidays off, plus a wage of $20-22/hour, 40 hours per week. Benefits include generous PTO from day one, 401K with company matching, medical/dental/vision

Qualifications

• Customer service skills: Ability to communicate effectively with customers and team members.
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Experience with warranty claims: previous experience in handling warranty claims is preferred
• Prompt and reliable attendance required

Responsibilities

• Create service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
• Coordinate with internal and external customers to identify and secure the correct parts in a timely and efficient manner.
• Communicate with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
• Collaborate effectively with employees across departments.
• Reviewing and verifying equipment warranty coverage, including parts and labor.
• Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
• Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
• Following up on outstanding warranty claims to ensure resolution and reimbursement.
• Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
• Maintaining a safe and secure work environment by adhering to and promoting safety standards.

Skills

Customer service

Computer skills

Knowledge of tools

Warranty claims experience

Punctual attendance

Job description

Acme Tools in Duluth, MN is seeking a full-time Service Writer to join our team. You will create service orders, manage warranty claims, and communicate repair estimates to customers. The role emphasizes accurate parts coordination and cross-department collaboration within a family-owned hardware retailer.

We offer evenings, weekends off, and holidays off, plus a wage of $20-22/hour, 40 hours per week. Benefits include generous PTO from day one, 401K with company matching, medical/dental/vision