Service Writer & Shop Coordinator (Thu–Sun Weekend)

The Larson Group; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Job summary

The Larson Group Peterbilt in Charlotte, NC is seeking an experienced Service Writer to greet customers, discuss problems, and coordinate service with technicians and the warranty department.

You will open and close work orders, track time, schedule appointments, handle phone coverage, and assist the service manager with customer communications. Safety-sensitive position with opportunities for advancement.

Qualifications

• High School Diploma is required.
• College degree or trade school certificate is preferred but not required.
• Experience in a dealership service shop environment is preferred but not required.

Responsibilities

• Open and close work orders with detailed information.
• Record, adjust and report mechanics' time for work orders and payroll.
• Provide coverage for service department phone lines.
• Resolve customer complaints when possible.
• Schedule customer appointments.
• Supervise and assist technicians with diagnoses and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks and complete the required forms.
• Coordinate with parts on special order parts and sublet repairs.
• Instruct the next shift's service writer on any special instructions.

Education

High School Diploma

College degree or trade certificate preferred

Job description

The Larson Group Peterbilt in Charlotte, NC is seeking an experienced Service Writer to greet customers, discuss problems, and coordinate service with technicians and the warranty department.

You will open and close work orders, track time, schedule appointments, handle phone coverage, and assist the service manager with customer communications. Safety-sensitive position with opportunities for advancement.