Service Writer: Scheduling, Repairs & Customer Care

Aramsco; Austin (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

Paid vacation

Paid holidays

401(k) with employer matching

Life insurance

Job summary

Aramsco in Austin, TX, seeks a Service Writer to deliver exceptional customer service while supporting the service department. You will manage repair orders, schedule work, and ensure smooth shop operations.

The role requires strong communication, organizational skills, and experience in service or repair environments. A valid driver's license is needed and a professional, dependable approach is essential.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer skills.
• Ability to lift and carry 50+ lbs. regularly.
• Professional appearance and demeanor.
• Previous experience in a service or repair environment preferred.
• Ability to effectively delegate and support team efficiency.
• Valid Drivers License

Responsibilities

• Greet customers in a friendly, professional, and helpful manner.
• Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.
• Create clear and complete work orders for all repairs and maintenance.
• Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow.
• Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.
• Monitor and meet department quality and productivity goals.
• Maintain appropriate inventory levels and ensure parts are stocked accurately.
• Deliver parts to local vendors as needed.
• Keep the work area organized, clean, and professional.
• Follow all company policies, procedures, and safety standards.
• Demonstrate dependability, punctuality, and professionalism at all times.
• Perform other duties as assigned, including occasional overtime.

Skills

Written and verbal communication

Organizational skills

Microsoft Office Suite

Lifting 50+ lbs

Professional appearance

Experience in service/repair

Delegation

Driver's license

Tools

Microsoft Office

Job description

Aramsco in Austin, TX, seeks a Service Writer to deliver exceptional customer service while supporting the service department. You will manage repair orders, schedule work, and ensure smooth shop operations.

The role requires strong communication, organizational skills, and experience in service or repair environments. A valid driver's license is needed and a professional, dependable approach is essential.