SERVICE WRITER

Intermountain Bobcat- Idaho Falls; Idaho Falls (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision insurance

PTO (Paid Time Off)

Paid holidays

401(k) plan with company match

Training opportunities

Job summary

Total Equipment Management is seeking a Service Writer to serve as the main liaison between customers and technicians, ensuring repairs are communicated clearly and completed efficiently. You will welcome customers, answer inquiries, and manage work orders, estimates, and documentation in a fast-paced shop environment.

The position emphasizes accurate record-keeping, warranty coordination, and collaboration with the service team to deliver high-quality customer service and timely repairs.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational skills with attention to detail.
• Experience with computers, service software, and office equipment.

Responsibilities

• Welcome customers and provide exceptional service throughout the repair process.
• Answer calls, emails, and inquiries about equipment repairs.
• Create, process, and close work orders with complete information.
• Prepare repair estimates, invoices, and service documentation.
• Coordinate with Parts to ensure technicians have needed parts.
• Check equipment in/out of the shop per procedures.
• Maintain customer and equipment records in the service management system.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Prioritization

Computer skills

Education

High school diploma

Tools

Service software

Job description

Join the Total Equipment Management Team as a Service Writer!At Total Equipment Management, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.What You'll DoAs a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.Your responsibilities will include:Welcome customers and provide exceptional service throughout the repair process.Answer phone calls, emails, and customer inquiries regarding equipment repairs.Create, process, and close work orders while ensuring all information is accurate and complete.Prepare repair estimates, invoices, and service documentation.Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.Check equipment in and out of the shop according to company procedures.Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.Assist the Service Manager with warranty claims and manufacturer documentation.Complete and maintain Bobcat Arrival Condition Reports and other required records.Process customer payments and assist with billing when needed.Maintain accurate customer and equipment records within the service management system.Support the service team with additional duties as assigned by the Service Manager.Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.What You BringWe're looking for someone who enjoys helping customers, staying organized, and keeping multiple projects moving at the same time.Qualifications include:Outstanding customer service and communication skills.Strong organizational skills with exceptional attention to detail.Comfortable using computers, service software, and standard office equipment.Ability to multitask and prioritize work in a fast-paced environment.Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.Basic understanding of compact construction equipment or a willingness to learn.Ability to work independently while contributing to a collaborative team environment.Education & ExperienceHigh school diploma or equivalent required.Previous experience in customer service, service advising, office administration, or a related role preferred.Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.Physical RequirementsThis position requires the ability to:Lift up to 40 pounds regularly and up to 75 pounds occasionally.Bend, kneel, squat, and stand while inspecting equipment and assisting customers.Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.Perform occasional inspections of equipment both indoors and outdoors.Why Join Total Equipment Management?At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Service Writer, you'll be a key part of our service team, helping customers keep their equipment running while working alongside experienced technicians and dedicated professionals.Eligible employees enjoy:Competitive payComprehensive medical, dental, and vision insurancePaid Time Off (PTO) to help you rechargePaid holidays401(k) plan with company matchOpportunities for training, developmentIf you're looking for a career where your organization, communication, and customer service skills make a real impact every day, apply now and become part of the Total Equipment Management team