Service Writer & Office Admin — Customer Care & Billing

C--; Glendive (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO and holidays

Growth opportunities

Job summary

C & B Operations, LLC in Glendive, MT is seeking a Service Writer/Office Administrator to support the service department and perform key office tasks. You will coordinate service schedules, review work orders, process invoices, and maintain records while delivering friendly customer service in a fast-paced dealership environment.

The role reports to the service manager and requires accuracy, organization, and the ability to learn dealership software and standard office procedures; benefits

Qualifications

• Basic knowledge of accounting, billing, and financial transactions.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and ability to learn business software.
• Ability to handle confidential customer, employee, and financial information.
• Valid driver's license and safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Responsibilities

• Coordinates service schedules, repair approvals, and customer communications.
• Reviews work orders for accuracy, processes invoices, and closes completed repairs.
• Processes warranty claims and coordinates warranty parts returns.
• Maintains accurate customer, equipment, and service records.
• Monitors technician time, attendance, efficiency, and repair progress.
• Answers phones, greets customers, and resolves service-related questions.
• Processes accounts payable and assists with accounts receivable collections.
• Prepares deposits and reconciles cash and credit card transactions.
• Processes employee timecards, leave, onboarding paperwork, and other administrative tasks.
• Maintains organized service records, supplies, vehicles, and department documentation.

Skills

Accounting basics

Organization & attention to detail

Customer service skills

Microsoft Office proficiency

Confidential data handling

Valid driver's license

Physical stamina

Tools

Microsoft Office

Job description

C & B Operations, LLC in Glendive, MT is seeking a Service Writer/Office Administrator to support the service department and perform key office tasks. You will coordinate service schedules, review work orders, process invoices, and maintain records while delivering friendly customer service in a fast-paced dealership environment.

The role reports to the service manager and requires accuracy, organization, and the ability to learn dealership software and standard office procedures; benefits