Service Writer - Glasgow, MT

C & B Ag; Glasgow (MT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits: Medical, Dental, V

401K with Company Match

Short-Term Disability

Life Insurance

PTO starting at 3 weeks

Training and promotion opportunities

Job summary

C & B Operations, LLC is seeking a Service Writer/Office Administrator at its John Deere dealership in Plentywood, MT. The role supports the service department and handles office tasks, requiring attention to detail and a customer-service mindset.

Office duties include scheduling, invoicing, warranty processing, and records maintenance, with opportunities for growth through internal training and advancement within the company.

Qualifications

• Previous customer service, administrative, accounting, or service department experience, required.
• Basic knowledge of accounting, billing, and financial transactions.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and ability to learn business software.
• Ability to handle confidential information.
• Valid driver's license and safe driving record.
• Physical demands and duration of physical exertion expected to perform tasks.

Responsibilities

• Coordinates service schedules, repair approvals, and customer communications.
• Reviews work orders for accuracy, processes invoices, and closes completed repairs.
• Processes warranty claims and coordinates warranty parts returns.
• Maintains accurate customer, equipment, and service records.
• Monitors technician time, attendance, efficiency, and repair progress.
• Answers phones, greets customers, and resolves service-related questions.
• Processes accounts payable and assists with accounts receivable collections.
• Prepares deposits and reconciles cash and credit card transactions.
• Processes employee timecards, leave, onboarding paperwork, and other administrative tasks.
• Maintains organized service records, supplies, vehicles, and department documentation.

Skills

Customer service

Administrative experience

Accounting knowledge

Microsoft Office

Communication skills

Detail oriented

Tools

Accounting software

Job description

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening for a Service Writer/Office Administrator at its John Deere dealership in Plentywood, MT. The position reports to the service manager and will work primarily in the service department, but will also have some office administrative tasks as well. If you have strong attention to detail and a passion for customer service in a fast-paced work environment, then this is the job for you!

Benefits

• Competitive pay based on your experience
• Excellent benefits including - Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match, and much more!
• Progressive Paid Time Off and Paid Holidays - starting at 3 weeks of PTO in the first year.
• Opportunities to grow - We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties

• Coordinates service schedules, repair approvals, and customer communications.
• Reviews work orders for accuracy, processes invoices, and closes completed repairs.
• Processes warranty claims and coordinates warranty parts returns.
• Maintains accurate customer, equipment, and service records.
• Monitors technician time, attendance, efficiency, and repair progress.
• Answers phones, greets customers, and resolves service-related questions.
• Processes accounts payable and assists with accounts receivable collections.
• Prepares deposits and reconciles cash and credit card transactions.
• Processes employee timecards, leave, onboarding paperwork, and other administrative tasks.
• Maintains organized service records, supplies, vehicles, and department documentation.

Qualifications

• Previous customer service, administrative, accounting, or service department experience, required.
• Basic knowledge of accounting, billing, and financial transactions.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and ability to learn business software.
• Ability to handle confidential customer, employee, and financial information.
• Valid driver's license and safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local law