Service Writer & Office Admin – Growth Path

C & B Ag; Glasgow (MT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits: Medical, Dental, V

401K with Company Match

Short-Term Disability

Life Insurance

PTO starting at 3 weeks

Training and promotion opportunities

Job summary

C & B Operations, LLC is seeking a Service Writer/Office Administrator at its John Deere dealership in Plentywood, MT. The role supports the service department and handles office tasks, requiring attention to detail and a customer-service mindset.

Office duties include scheduling, invoicing, warranty processing, and records maintenance, with opportunities for growth through internal training and advancement within the company.

Qualifications

• Previous customer service, administrative, accounting, or service department experience, required.
• Basic knowledge of accounting, billing, and financial transactions.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and ability to learn business software.
• Ability to handle confidential information.
• Valid driver's license and safe driving record.
• Physical demands and duration of physical exertion expected to perform tasks.

Responsibilities

• Coordinates service schedules, repair approvals, and customer communications.
• Reviews work orders for accuracy, processes invoices, and closes completed repairs.
• Processes warranty claims and coordinates warranty parts returns.
• Maintains accurate customer, equipment, and service records.
• Monitors technician time, attendance, efficiency, and repair progress.
• Answers phones, greets customers, and resolves service-related questions.
• Processes accounts payable and assists with accounts receivable collections.
• Prepares deposits and reconciles cash and credit card transactions.
• Processes employee timecards, leave, onboarding paperwork, and other administrative tasks.
• Maintains organized service records, supplies, vehicles, and department documentation.

Skills

Customer service

Administrative experience

Accounting knowledge

Microsoft Office

Communication skills

Detail oriented

Tools

Accounting software

Job description

C & B Operations, LLC is seeking a Service Writer/Office Administrator at its John Deere dealership in Plentywood, MT. The role supports the service department and handles office tasks, requiring attention to detail and a customer-service mindset.

Office duties include scheduling, invoicing, warranty processing, and records maintenance, with opportunities for growth through internal training and advancement within the company.