Service Writer Marion

Riesterer & Schnell; Town of Marion (WI); Vor Ort; USD 28.000 - 34.000; Vollzeit

Zusammenfassung

Riesterer & Schnell is Marion, Wisconsin’s premier John Deere dealership, offering a path to grow into a Service Manager role while supporting the day-to-day operation of the Service Department in Marion and nearby Shawano. Your responsibilities include customer service, scheduling, order entry, and assisting with special events.

The role emphasizes teamwork, integrity, and empowerment, with hours Monday–Friday 7:30 am–5 pm and Saturday rotation.

Qualifikationen

• Excellent communication and customer service skills required.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Knowledge of equipment preferred.

Aufgaben

• Answer calls in the Service Department and assist customers at the counter.
• Assist in scheduling work and advising on repairs within guidelines.
• Start repair orders and enter tech notes and parts on orders.
• Assist in coordinating promotions, clinics and other departmental events.
• Generate reports and complete other paperwork as requested.
• Review technician time postings and assist with payroll time reporting.
• Assist customers with pickup/drop-off and equipment movement.
• Coordinate transportation for equipment between dealership and customer sites.

Kenntnisse

Customer service

Communication

Attention to detail

Computer skills

Equipment knowledge

Jobbeschreibung

Job Details: Job Location: Marion - Marion, WI 54950, Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world.

If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment.

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon.

Starting wage range is typically $20-25/hr and varies by experience level. Person will help provide some support to our Shawano location as well which would require some time spent working in Shawano. The ideal candidate is someone who is looking to grow in his/her career and aspire to be a Service Manager one day.

Provides support to the Service Manager and assists in the daily operation of the Service Dept. Works together as a team to assure customer expectations are met in a timely, courteous manner.

Essential Functions:

1. Answers phone calls in the Service Department and waits on customers at the Service Counter. Assists in scheduling work, answering questions and advising on repairs within established guidelines.
2. Communicates with customers on additional repairs needed and obtains approval.
3. Starts repair orders, enters tech notes and parts on orders, reviews for accuracy and obtains Service Manager approval before finalizing.
4. Assists Service Manager in coordinating special promotions, clinics and other departmental events.
5. Generates reports and completes other paperwork as requested.
6. Reviews Technician time postings for accuracy and assists with payroll time reporting.
7. Assists customers with picking up, dropping off, loading and unloading equipment.
8. Coordinates transportation for equipment coming and going between the dealership and customer sites. Works with Delivery Drivers and third party vendors to assure timely pickup & delivery.
9. Maintains work area and shop in a clean, neat and safe manner.
10. Acts as a back-up to the Service Manager, filling in in his absence.
11. Maintains the location’s SDS books and chemical inventory assuring they are up-to-date and in good shape.
12. Various other word processing and spreadsheet projects such as preparing correspondence, schedules, routine data entry, generating reports, and other projects as assigned. This will vary depending on the unique needs of each location.
13. Assists the Service Manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.
14. Presents a positive, professional image in dress and conduct at all times.
15. Attends department meetings and participates in other company events in a positive manner.
16. All other duties as assigned.

Qualifications:

1. Excellent communication and customer service skills required.
2. Strong attention to detail and organizational skills required.
3. Ability to use a computer and current software programs required.
4. Knowledge of equipment preferred.