Service Technician - Ag/Diesel Equipment Stevens Point

Riesterer & Schnell; Stevens Point (WI); On-site; USD 34,440 - 52,348; Full time

Job summary

Riesterer & Schnell is looking for a skilled technician to join their team in Stevens Point, Wisconsin. This role involves diagnosing and repairing agricultural equipment while ensuring excellent customer communication and safety practices. Candidates must have prior experience, own tools, and a valid driver’s license.

The position operates Monday to Friday with optional Saturday hours. The starting wage ranges from $25 to $38 per hour, depending on experience.

Qualifications

• Previous related experience required.
• Must have own tools.
• Valid driving license and insurable driving history required.

Responsibilities

• Diagnose problems and determine necessary repairs.
• Repair, service, and recondition equipment.
• Communicate with customers regarding repairs.
• Conduct work in a safe manner.

Skills

Repair of agricultural equipment

Problem diagnosis

Customer communication skills

Safety practices

Education

Associated Degree in agricultural equipment or diesel technology

Tools

Own tools

Job description

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment, please complete an application to explore joining a team as hard working and passionate about serving customers as you are!

Hours for this job are Monday through Friday from 7:30am until 5pm, with a generally voluntary Saturday schedule from 7:30am until noon.

Starting wage range is typically $25-$38/hr and varies by experience level.

Essential Functions

1. Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
2. Diagnose problems and determine what repairs are needed. Coordinate with Service office staff in communicating necessary repairs to customer and obtaining approvals.
3. Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
4. Obtains necessary parts working cooperatively with Parts Department staff. Notifies Service Manager when parts orders need to be expedited.
5. Completes service inspections on equipment, making recommendations on repairs needed.
6. Works to control come-backs, giving them special attention so as not to happen again.
7. Promotes marketing programs to customers in an effort to drive sales.
8. Participates in after-hours program, carrying the pager for a week at a time. Responds to after-hours calls in a timely, professional manner. Seeks assistance for technical matters which may be unfamiliar.
9. Communicates with customers in a positive, professional manner demonstrating patience in explaining repairs. Thanks customers for the work.
10. Notifies Service Manager of safety issues and/or accidents immediately.
11. Accurately documents time and work performed on forms provided in a legible and complete manner.
12. Conducts work in a safe manner, wearing safety glasses & steel-toed shoes and following other company safety guidelines.
13. Attends meetings, training sessions, and other company events and participates in a positive, professional manner.
14. Stays up-to-date on technical changes, product developments, manufacturer releases, etc. Attends training as required.
15. Maintains a clean, neat and safe work area and the shop in general.
16. Provides a positive, professional image in conduct and dress at all times.
17. All other duties as assigned.

Qualifications

• Previous related experience required.
• Associated Degree in agricultural equipment, diesel technology, and/or equipment preferred.
• Knowledge of farm equipment preferred.
• Must have own tools.
• Must have a valid driver's license and insurable driving history.