Service Writer Marion

Riesterer & Schnell, Inc.; United States; Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

Riesterer & Schnell, Inc. is Wisconsin's premier John Deere dealership, serving farmers and residents for nearly a century. We are seeking a team member for our Service Department who can communicate well, handle customer interactions, and support daily operations with a positive attitude.

Hours are Monday–Friday 7:30 am–5 pm with a Saturday rotation 7:30 am–noon. Starting wage range is $20–$25 per hour and varies by experience level.

Qualifications

• Excellent communication and customer service required.
• Strong attention to detail and organizational skills.
• Ability to use a computer and current software programs.
• Knowledge of equipment preferred.

Responsabilités

• Answer phone calls in the Service Department and assist customers at the Service Counter.
• Schedule work and advise on repairs.
• Enter repair orders and parts, review for accuracy, and obtain approvals.
• Coordinate promotions, clinics and other departmental events.
• Generate reports and complete paperwork as requested.
• Assist Service Manager in payroll time reporting.
• Assist customers with pickups, drops offs, loading and unloading equipment.
• Coordinate transportation for equipment between the dealership and customer sites.
• Maintain work area and shop in a clean, safe manner.
• Back up the Service Manager in their absence.
• Maintain SDS books and chemical inventory.
• Perform data entry and routine correspondence as assigned.
• Ensure shop compliance with regulations and safety guidelines.
• Present a positive, professional image in dress and conduct.
• Attend department meetings and company events.
• All other duties as assigned.

Connaissances

Communication

Customer Service

Attention to Detail

Organizational Skills

Computer Skills

Equipment Knowledge

Description du poste

Riesterer & Schnell is Wisconsins premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon

Starting wage range is typically $20-25/hr and varies by experience level

Provides support to the Service Manager and assists in the daily operation of the Service Dept. Works together as a team to assure customer expectations are met in a timely, courteous manner.

Essential Functions :

• 1. Answers phone calls in the Service Department and waits on customers at the Service Counter. Assists in scheduling work, answering questions and advising on repairs within established guidelines.
• 2. Communicates with customers on additional repairs needed and obtains approval.
• 3. Starts repair orders, enters tech notes and parts on orders, reviews for accuracy and obtains Service Manager approval before finalizing.
• 4. Assists Service Manager in coordinating special promotions, clinics and other departmental events.
• 5. Generates reports and completes other paperwork as requested.
• 6. Reviews Technician time postings for accuracy and assists with payroll time reporting.
• 7. Assists customers with picking up, dropping off, loading and unloading equipment.
• 8. Coordinates transportation for equipment coming and going between the dealership and customer sites. Works with Delivery Drivers and third party vendors to assure timely pickup & delivery.
• 9. Maintains work area and shop in a clean, neat and safe manner.
• 10. Acts as a back-up to the Service Manager, filling in in his absence.
• 11. Maintains the locations SDS books and chemical inventory assuring they are up-to-date and in good shape.
• 12. Various other word processing and spreadsheet projects such as preparing correspondence, schedules, routine data entry, generating reports, and other projects as assigned. This will vary depending on the unique needs of each location.
• 13. Assists the Service Manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.
• 14. Presents a positive, professional image in dress and conduct at all times.
• 15. Attends department meetings and participates in other company events in a positive manner.
• 16. All other duties as assigned.

Qualifications

• 1. Excellent communication and customer service skills required.
• 2. Strong attention to detail and organizational skills required.
• 3. Ability to use a computer and current software programs required.
• 4. Knowledge of equipment preferred.