Service Writer Marion

Riesterer & Schnell Inc; Town of Marion (WI); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Riesterer & Schnell Inc. is a Wisconsin John Deere dealership seeking a dedicated team member for the Service Department. The role involves answering phones, assisting customers at the counter, scheduling work, and advising on repairs within guidelines.

The position supports the Service Manager and coordinates events and reporting tasks. The starting wage range is typically $20-25/hr, with experience influencing placement.

Formación

• Excellent communication and customer service skills required.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Knowledge of equipment preferred.

Responsabilidades

• Answers phone calls in the Service Department and assists customers at the Service Counter.
• Schedules work, answers questions and advises on repairs within established guidelines.
• Starts repair orders, enters notes and parts on orders, obtains Service Manager approval before finalizing.
• Assist Service Manager in coordinating promotions, clinics and other departmental events.
• Generates reports and completes other paperwork as requested.
• Maintains the shop area clean, neat, and safe.

Conocimientos

Communication

Customer service

Attention to detail

Organizational skills

Computer skills

Equipment knowledge

Descripción del empleo

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noonStarting wage range is typically $20-25/hr and varies by experience levelProvides support to the Service Manager and assists in the daily operation of the Service Dept. Works together as a team to assure customer expectations are met in a timely, courteous manner.Essential Functions:1. Answers phone calls in the Service Department and waits on customers at the Service Counter. Assists in scheduling work, answering questions and advising on repairs within established guidelines.2. Communicates with customers on additional repairs needed and obtains approval.3. Starts repair orders, enters tech notes and parts on orders, reviews for accuracy and obtains Service Manager approval before finalizing.4. Assists Service Manager in coordinating special promotions, clinics and other departmental events.5. Generates reports and completes other paperwork as requested.6. Reviews Technician time postings for accuracy and assists with payroll time reporting.7. Assists customers with picking up, dropping off, loading and unloading equipment.8. Coordinates transportation for equipment coming and going between the dealership and customer sites. Works with Delivery Drivers and third party vendors to assure timely pickup & delivery.9. Maintains work area and shop in a clean, neat and safe manner.10. Acts as a back-up to the Service Manager, filling in in his absence.11. Maintains the location’s SDS books and chemical inventory assuring they are up-to-date and in good shape.12. Various other word processing and spreadsheet projects such as preparing correspondence, schedules, routine data entry, generating reports, and other projects as assigned. This will vary depending on the unique needs of each location.13. Assists the Service Manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.14. Presents a positive, professional image in dress and conduct at all times.15. Attends department meetings and participates in other company events in a positive manner.16. All other duties as assigned.1. Excellent communication and customer service skills required.2. Strong attention to detail and organizational skills required.3. Ability to use a computer and current software programs required.4. Knowledge of equipment preferred.