Service Writer: Maintenance & Repairs Scheduler

Saia Inc.; Dallas (TX); On-site; USD 37,000 - 42,000; Full time

Job summary

Saia Inc. in Dallas is seeking a Maintenance Coordinator to schedule repairs and coordinate work for shop and field service personnel, ensuring efficient service delivery and minimal downtime.

You will facilitate work orders, monitor progress, prepare estimates for customers, and maintain detailed records of service activities while collaborating with internal shops and vendors to keep equipment ready and available.

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Transportation knowledge

Diagnostic software knowledge

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Saia Inc. in Dallas is seeking a Maintenance Coordinator to schedule repairs and coordinate work for shop and field service personnel, ensuring efficient service delivery and minimal downtime.

You will facilitate work orders, monitor progress, prepare estimates for customers, and maintain detailed records of service activities while collaborating with internal shops and vendors to keep equipment ready and available.