Service Writer & Maintenance Scheduler

Saia Inc.; Ellenwood (GA); On-site; USD 36,000 - 41,000; Full time

Job summary

Saia Inc. in Ellenwood, GA is seeking a Maintenance Scheduler to coordinate repairs and schedules for shop and field service personnel, ensuring efficient service delivery. You will facilitate work orders, monitor progress, and minimize downtime through proactive planning and clear communication with customers.

Requires 2+ years of relevant experience; pay ranges $26.55–$30.30 per hour. Knowledge of transportation software and proficiency with Microsoft Office are preferred.

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Maintenance scheduling

Customer communication

Problem solving

Education

High school diploma or GED

Tools

Diagnostic software

MS Office

Job description

Saia Inc. in Ellenwood, GA is seeking a Maintenance Scheduler to coordinate repairs and schedules for shop and field service personnel, ensuring efficient service delivery. You will facilitate work orders, monitor progress, and minimize downtime through proactive planning and clear communication with customers.

Requires 2+ years of relevant experience; pay ranges $26.55–$30.30 per hour. Knowledge of transportation software and proficiency with Microsoft Office are preferred.