Service Writer II - Fleet Repairs & Customer Estimates

Cox-Fleet-; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Fleet is hiring a Shop Service Writer at our Miami location to support growth and ensure top-tier service for fleets. You will handle customer calls, prepare repair estimates, and manage repair orders from start to finish with technicians and sales staff.

The role requires strong communication, multitasking, and computer skills, plus knowledge of maintenance operations regulations. On-site position with safety standards and strong vendor relations.

Qualifications

• HS Diploma or GED; 3 years in a related field, or 5 years with alternative qualifications.
• Strong verbal and written communication.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
• Strong computer and Windows Office skills; ability to learn DFS IT Systems such as Web Wrench, MobileFrame, RO Writer.
• Understanding of DOT, federal, state, and local regulations affecting vehicle maintenance operations.
• Ability to multi-task and apply initiative.
• Positive attitude, good instincts, and self-motivation.
• Excellent organizational skills and capability to balance multiple tasks.

Responsibilities

• Answer phones and assist service customers with repair and maintenance needs, providing cost estimates and timelines.
• Create estimates aligned with customer needs and expectations of cost, quality, and lead time.
• Communicate status updates with customers by email, fax, or phone and obtain approvals on repair estimates.
• Review repair orders for accuracy and ensure proper symptoms, problems, and causes are listed; enter RO into the service database.
• Manage the transactions lifecycle from origination to customer custody of the repair technician.
• Obtain customer approvals for all repairs and services performed.
• Dispatch and assign shop work to technicians; collaborate with sales staff and customers.
• Document all repair activities in DFS systems and related records.
• Foster good relationships with customers, vendors, and company partners; uphold safety and quality standards.

Skills

Communication

Multi-tasking

Organizational skills

Customer service

Computer literacy

Adaptability

Education

HS Diploma/GED

Related degree/certification (beyond HS)

Tools

Karmak

ADP

Reynold

RO Writer

Web Wrench

MobileFrame

Job description

Cox Fleet is hiring a Shop Service Writer at our Miami location to support growth and ensure top-tier service for fleets. You will handle customer calls, prepare repair estimates, and manage repair orders from start to finish with technicians and sales staff.

The role requires strong communication, multitasking, and computer skills, plus knowledge of maintenance operations regulations. On-site position with safety standards and strong vendor relations.