Fleet Service Writer II — Estimating & Customer Care

Cox Automotive Inc.; Town of Lancaster (NY); In loco; USD 40.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Descrizione del lavoro

Cox Fleet in the United States offers on-site mobile maintenance and repair services nationwide, serving light to heavy-duty fleets. The role involves coordinating repairs, estimating costs, and communicating with customers to ensure high-quality service and timely updates.

The candidate will review repair orders, manage the lifecycle from origination to completion, and work closely with technicians and sales staff to minimize costs while maintaining safety standards.

Competenze

• High School Diploma/GED and 3 years' experience in a related field.
• Strong verbal and written communication to interact with customers, employees, and vendors.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs
• Strong computer and Windows office suite skillset, and the ability to learn new platforms (DFS IT Systems, Web Wrench, RO Writer)
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Demonstrated ability to multi-task and apply initiative.
• Positive attitude, good instincts, and self-motivation
• Excellent organizational skills and the ability to balance a variety of tasks.

Mansioni

• Answer phones and assist service customers with vehicle repairs and maintenance, provide cost estimates.
• Create estimates in line with varying customer needs and expectations of cost, quality, and lead time.
• Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and discuss billing items.
• Review repair orders for accuracy and ensure proper description of symptoms, problems, and causes listed; enter RO into service database system.
• Manage the transactions lifecycle from origination until the customer unit is in control of the repair technician.
• Obtain customers' approval for all repairs and services performed.
• Dispatch and assign shop work to technicians.
• Work closely with technicians, sales staff and customers ensuring DFS provides excellent customer service, minimizing costs, and identifying best solutions for repairing and maintaining vehicles.
• Timely and accurate documentation in all DFS systems regarding each customer vehicle repair.
• Create and foster good relationships with customers, vendors, and company partners.
• Maintain quality service by enforcing organization standards and safety policies.

Conoscenze

Customer service

Communication

Multi-tasking

Windows Office

DOT regulations knowledge

Formazione

High School Diploma or GED

Strumenti

Karmak

ADP

Reynold

RO Writer

DFS IT Systems

Web Wrench

MobileFrame

Descrizione del lavoro

Cox Fleet in the United States offers on-site mobile maintenance and repair services nationwide, serving light to heavy-duty fleets. The role involves coordinating repairs, estimating costs, and communicating with customers to ensure high-quality service and timely updates.

The candidate will review repair orders, manage the lifecycle from origination to completion, and work closely with technicians and sales staff to minimize costs while maintaining safety standards.