Service Writer II: On-Site Fleet Repairs & Estimates

CAI Cox Automotive Corp Svcs., LLC; Florida; On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

401(k)

Job summary

Cox Automotive USA is seeking a Service Writer II to join our Vehicle Operations team. This on-site role focuses on assisting service customers, preparing repair estimates, coordinating with technicians, and documenting repair orders in our DFS/RO Writer systems.

The ideal candidate has a HS diploma and strong communication skills, with experience in automotive service environments and familiarity with Karmak/ADP/RO Writer. Cox offers competitive pay and a robust benefits package.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field.
• Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
• Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer).
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Demonstrated ability to multi-task and apply initiative.
• Positive attitude, good instincts, and self-motivation
• Excellent organizational skills and the ability to balance a variety of tasks.

Responsibilities

• Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
• Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
• Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
• Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
• Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Obtain customers approval for all repairs and services performed.
• Dispatching and assigning shop work to technicians.
• Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer’s vehicles.
• Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair.
• Creating and fostering good working relationships with customers, vendors, and company partners.
• Maintaining quality service by establishing and enforcing organization standards and safety policies.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

MS Office

Education

High School Diploma or GED

Tools

Karmak

ADP

RO Writer

Web Wrench

DFS IT Systems

Job description

Cox Automotive USA is seeking a Service Writer II to join our Vehicle Operations team. This on-site role focuses on assisting service customers, preparing repair estimates, coordinating with technicians, and documenting repair orders in our DFS/RO Writer systems.

The ideal candidate has a HS diploma and strong communication skills, with experience in automotive service environments and familiarity with Karmak/ADP/RO Writer. Cox offers competitive pay and a robust benefits package.